Technical Lead - Salesforce Order Management Specialist

JD - Technical Lead - Salesforce Order Management Specialist

Field

Details

Role

Technical Lead - Salesforce Order Management Specialist

Experience

10+ Years

Location

Offshore (India)

Customer

Nokia

Employment Type

Full-Time

Practice

Salesforce Revenue Cloud / Order Management

Primary Skill

Salesforce Order Management (SOM)

Secondary Skills

Salesforce CPQ, Apex, LWC, Integrations, SAP

Role Summary

We are looking for an experienced Technical Lead - Salesforce Order Management Specialist with 10+ years of Salesforce experience and strong expertise in Salesforce Order Management (SOM). The candidate will be responsible for designing and implementing scalable order-to-cash solutions, leading technical teams, driving integrations with enterprise systems, and ensuring seamless order processing from quote creation through fulfillment.

The ideal candidate should possess deep expertise in:

• Salesforce Order Management (SOM)
• Order Capture
• Quote-to-Order Process
• Order Lifecycle Management
• Order Validation
• Order Orchestration
• SAP Integration
• REST/SOAP API Integrations
• Workflow Configuration
• Apex Lightning Development

Key Responsibilities

Salesforce Order Management Solution Design

• Lead the design and implementation of Salesforce Order Management solutions.
• Define scalable Order-to-Cash (O2C) and Quote-to-Cash (Q2C) architecture.
• Collaborate with business stakeholders to understand order management requirements.
• Drive solution architecture discussions and technical design reviews.

Order Capture Quote-to-Order Process

• Design and implement order capture processes from multiple sales channels.
• Configure Quote-to-Order conversion processes.
• Ensure seamless handoff between Salesforce CPQ and Salesforce Order Management.
• Support complex order creation scenarios and business validations.

Order Lifecycle Management

• Design solutions for complete order lifecycle management including:
  • Order Creation
  • Order Validation
  • Order Fulfillment
  • Order Amendments
  • Order Cancellation
  • Order Returns
  • Order Completion
• Ensure visibility and auditability across the order lifecycle.

Order Validation Business Rules

• Define and implement order validation frameworks.
• Configure business rules to ensure order accuracy and compliance.
• Implement exception handling and error management processes.
• Support automated validation of pricing, product eligibility, and fulfillment requirements.

Order Orchestration

• Design order orchestration processes across multiple fulfillment systems.
• Configure orchestration workflows and order decomposition logic.
• Ensure coordination across upstream and downstream systems.
• Drive automation of fulfillment and provisioning processes.

SAP Integration

• Design and support integrations between Salesforce and SAP.
• Collaborate with SAP functional and technical teams.
• Manage synchronization of:
  • Orders
  • Products
  • Pricing
  • Customers
  • Fulfillment Status
• Ensure data consistency across platforms.

API Integration Architecture

• Design and implement enterprise integrations using:
  • REST APIs
  • SOAP Services
  • Platform Events
  • Middleware Platforms
• Define integration standards and best practices.
• Support real-time and batch integration patterns.

Workflow Configuration Automation

• Configure Salesforce Flows and workflow automation supporting order management processes.
• Automate:
  • Order approvals
  • Status updates
  • Fulfillment events
  • Escalations
  • Notifications
• Improve operational efficiency through automation.

Technical Leadership

• Lead development and implementation teams.
• Review solution designs and technical deliverables.
• Conduct code reviews and architecture reviews.
• Mentor developers and technical consultants.
• Support effort estimation, sprint planning, and release management activities.

Required Skills

Must Have

• 10+ years of Salesforce experience.
• Strong expertise in:
  • Salesforce Order Management (SOM)
  • Order Capture
  • Quote-to-Order Processes
  • Order Lifecycle Management
  • Order Validation
  • Order Orchestration
  • SAP Integrations
  • REST/SOAP APIs
  • Workflow Configuration
  • Apex Development
  • Lightning Web Components (LWC)
• Experience designing enterprise Order-to-Cash solutions.
• Experience leading end-to-end Salesforce implementation programs.
• Strong understanding of integration and fulfillment architectures.

Good to Have

• Salesforce CPQ (SteelBrick)
• Revenue Cloud
• Conga CLM
• Experience Cloud
• MuleSoft
• CI/CD and DevOps implementation experience
• Telecom or High-Tech industry experience

Preferred Certifications

Mandatory (Preferred)

• Salesforce Order Management Accreditation / Certification

Additional Preferred Certifications

• Salesforce Platform Developer I
• Salesforce Platform Developer II
• Salesforce Application Architect
• Salesforce System Architect
• Salesforce CPQ Specialist

Key Competencies

Technical Competencies

• Order-to-Cash Architecture
• Salesforce Order Management
• Integration Architecture
• SAP Connectivity
• API Design
• Workflow Automation
• Solution Design
• Performance Optimization

Leadership Competencies

• Technical Team Leadership
• Stakeholder Management
• Architecture Governance
• Solution Review Mentoring
• Agile Delivery Leadership

Ideal Candidate Profile

The ideal candidate should have hands-on experience leading large-scale Salesforce Order Management implementations, integrating Salesforce with SAP and other enterprise systems, and driving end-to-end order fulfillment processes. The individual should be capable of owning the overall Order Management workstream, leading technical teams, defining architecture standards, and ensuring successful delivery within a complex enterprise ecosystem.

Nokia Demand Alignment

Customer Requirement

Coverage

Salesforce Order Management

Order Capture

Quote-to-Order

Order Lifecycle Management

Order Validation

Order Orchestration

SAP Integration

APIs (REST/SOAP)

Workflow Configuration

Experience Required: 10+ Years with strong Salesforce Order Management and enterprise integration experience.

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.