Technical Lead – ServiceNow

IT & InfrastructureOnsiteFull-timeID: REQ-43682

N2P Systems

Vancouver, BC, Canada 10+ years $120K - $130K CAD Posted 3 weeks ago

Role Overview

Lead ServiceNow technical delivery and application management for the BC Hydro Technology tower. This senior technical leadership role requires expert-level hands-on ownership across ServiceNow ITSM, ITOM, CMDB and SecOps, together with strong platform development, configuration, integration, production support and release governance capabilities.

Key Responsibilities

• Lead day-to-day technical delivery and application support across ServiceNow ITSM, ITOM, CMDB, SecOps and related platform capabilities.
• Translate business requirements, incidents, service requests, problems and changes into technical tasks, solution designs and delivery plans.
• Configure and enhance ITSM processes including incident, problem, change, request, service catalog, knowledge, SLA, major incident and reporting capabilities.
• Design, develop and review ServiceNow configurations, scripts, Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, Flow Designer flows and workflows.
• Lead enterprise integrations using REST/SOAP APIs, IntegrationHub, MID Server, import sets, transform maps and event-based integration patterns.
• Support CMDB governance, CI relationships, reconciliation, identification rules, data certification and integration-driven CMDB updates.
• Troubleshoot platform, workflow, integration, CMDB, Discovery, performance and access/security issues and drive root-cause resolution.
• Guide developers and administrators on platform standards, code quality, testing, deployment, documentation and operational practices.
• Participate in release planning, change implementation, upgrades, testing and post-production support.
• Maintain technical designs, SOPs, runbooks, deployment guides, release notes, knowledge articles and support handover documentation.

Required Skills & Qualifications

• 10–15 years of IT experience with strong ServiceNow technical delivery, development, enhancement and managed-services support experience.
• Expert-level hands-on experience across ServiceNow ITSM, ITOM, CMDB and SecOps with the ability to lead technical delivery independently.
• Strong ServiceNow platform development and configuration expertise, including scripting and core platform configuration components.
• Strong experience implementing and supporting ITSM processes such as incident, problem, change, request, catalog, knowledge, SLA and service operations workflows.
• Strong integration experience using REST/SOAP APIs, IntegrationHub, MID Server, import sets, transform maps and enterprise integration patterns.
• Proven experience supporting CMDB capabilities, CI relationships, reconciliation, identification rules, data quality and integration-driven updates.
• Experience with production troubleshooting, release management, testing and ServiceNow platform operations.
• Experience with ServiceNow Discovery, Service Mapping, Event Management/AIOps, service health and operational visibility.
• Experience with CSDM, advanced CMDB governance and data certification.
• Experience with SecOps security incident response, vulnerability response, remediation workflows and security-tool integrations.
• Experience with Automated Test Framework, upgrade validation, regression testing, source control, platform health and performance tuning.
• Awareness of Service Portal, Workspace, UI Builder, ITIL, Agile, DevOps integrations, Jira, Azure DevOps and Git.
• Experience in utility, regulated enterprise, SaaS governance or managed-services environments.

Role Pre-Screening Criteria

Applicants will be asked to answer the following qualifying questions when applying for this position:

• 1Are you legally authorized to work in Canada without visa sponsorship?
• 2Do you have expert-level hands-on experience across ServiceNow ITSM, ITOM, CMDB and SecOps, including leading technical delivery independently?
• 3Do you have strong hands-on ServiceNow development experience with scripting, Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, Flow Designer and Workflow?

Target Tech Stack

ServiceNow ITSMServiceNow ITOMServiceNow CMDBServiceNow SecOpsServiceNow Platform DevelopmentServiceNow ScriptingBusiness RulesScript IncludesClient ScriptsUI PoliciesACLsFlow DesignerWorkflowREST APIsSOAP APIsIntegrationHubMID ServerImport SetsTransform MapsDiscoveryService MappingEvent Management/AIOpsCSDMAutomated Test FrameworkITILServiceNowITSMCMDB GovernanceEvent ManagementRelease ManagementServiceNow UpgradesProduction SupportAgileDevOpsService PortalWorkspaceUI BuilderJiraAzure DevOpsGitAIOpsService HealthSecurity Incident ResponseVulnerability ResponseRegression TestingSource ControlPlatform HealthPerformance Tuning

Quick Details

Location

Vancouver, BC, Canada

Employment Type

Full-time

Work Arrangement

Onsite

Experience Level

10+ years

Compensation

$120K - $130K CAD

Domain Focus

IT & Infrastructure

Requisition Ref

REQ-43682