Technical Lead/Solution Architect

• Lead all technical aspects of project delivery and solution delivery including: Application UI Configuration, Workflow Configuration
• Design, configure and customize Service Now platform for client to implement/sustain the following modules – Incident Management, Problem Management, Service Request Management, Configuration Management (CMDB), Change Management, Release Management, Asset Management, Service Catalog etc.
• Integrate Service Now with other corporate applications via web services, mid server, email etc.
• Development of required client specific custom reporting
• Development of requirement integration components (SSO, LDAP, ADFS, SailPoint, Ping, etc.)
• Interface with ServiceNow technical teams such as Cloud Infrastructure to successfully set-up the SaaS platform
• Be a key member of the overall implementation project team
• Prepare all client facing and internal deliverables that are technology related
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences

Requirements

• Proven experience in leading development and implementation of Service Now solutions.
• Advanced exposure to scripting on Service Now platform – Glide, Jelly, AJAX etc.
• Experience with integration using Web Services, middleware etc.
• Multiple end to end Service Now implementation exposure.
• Proven experience working with other SAAS solutions/platforms.
• Experience with Web Technologies (XML, HTML, JavaScript, XSL, Web Services, etc.)
• Able to Read and understands XML schemas
• Solid understanding of SaaS, client server architecture, SOA and web services concepts
• Knowledge of technical components such as LDAP, VPN, SSL and other such technologies
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
• Strong communication skills (both written and verbal)
• Strong interpersonal skills; customer-centric attitude; ability to deal with cultural diversity