Technical Learning Experience Leader | Anonas

About the role

As a Learning Experience Leader, you will create and maintain a positive and professional learning environment in the organization. You will design and expand training and development programs aligned with product specific training methodologies and initiatives.

Key responsibilities

• Set the standards and expectations through your conduct, work ethic, integrity, and character
• Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement
• Deliver technical preparatory training for expert technical support and to desktop support personnel on network computer system issues and on new technology
• Accomplish projects and motivate trainees through effective training
• Continuously improve training programs and the other learning opportunities across the organization
• Amend and revise training programs with product development, and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases
• Act as the subject matter expert to develop and maintain technical training documentation, knowledge base articles, and instructional materials covering IT desktop support, network systems, conferencing application fundamentals, and in-app AI capabilities for Network Administrators and Systems Administrators
• Develop and execute high-impact induction and ongoing enablement programs for specialized engineering roles to streamline team onboarding, improve operational workflows, accelerate the rollout of new enterprise applications, and promote security best practices
• Monitor and review trainees' progress through questionnaires and discuss with their managers
• Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages

About you

• Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course
• At least 1 to 2 years of working experience in a related field (training or teaching experience)
• Solid understanding of conferencing fundamentals: AV routing (mic/cam selection, virtual audio drivers), screen sharing protocols, network impacts (bandwidth, latency, jitter), and enterprise permissions (SSO, admin roles)
• Knowledge of in-app generative and agentic AI features (e.g., automated transcriptions, AI summaries, smart action-item extraction, real-time multilingual translation)
• Proven track record creating training assets (slide decks, quick-reference guides, video walkthroughs, and Knowledge Base articles) covering both core product usage and AI prompt/feature adoption
• Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair
• Skilled technical writer able to document problems and solutions for customers and other technical support personnel
• Strong time and project management skills
• Excellent oral and written communication skills with fluency in the English language
• Can work in a flexible schedule including weekends and holidays

About us

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. We have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

Benefits

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.