Technical Manager Associate

Technical Manager Associate - Network Security

Location: Bengaluru, Hybrid working

As a Technical Manager Associate, Minimum 8 years of experience in IT Infrastructure Service Delivery, including a minimum of 2 years in technical leadership role managing and leading network infrastructure teams, Manage and provide technical leadership to a team of senior and junior network specialists, ensuring the successful delivery of operational support and project initiatives.

Drive Network deployment initiatives and projects across all Stratogent networking customers. Ensure alignment of solutions with business goals, operational standards, and industry best practices. Manage high-priority technical escalations and critical customer issues. Engage with customer leadership teams on strategic infrastructure discussions to identify the gaps and improvements and Own Network Services Delivery and drive continuous improvement.

Team Leadership

Task management, tracking and reporting

Resource planning and allocation for the operations and project activities

Performance Management for direct reportees

Facilitate the Learning and Development needs for the team

Utilize staff strengths, mentor staff in weak areas and identify areas for improvements and training.

Plan and facilitate career growth for team members

Managing and reporting teams productivity, engaging the team with new opportunities

Hiring and onboarding new team members

About Us

Role Overview

Key Responsibilities

Technical Leadership

Work on multiple projects and operational activities both as a lead and team member

Responsible for leading and executing technical discoveries and deployment deliverables

Establish best practices based configurations in support of customer requirements

Assist the team with documentation like HLD, LLD, WBS, required for the project implementation

Review the documentation like implementation, test and rollback plans for major and minor changes

Review Project and Operations document, recommend the changes needed for any improvements

Technical Consultation, POCs for internal or customer solution requirements

Mentor junior resource for technical skill building

Collaborate with other leads, support teams for the projects where multiple teams are involved

Process Leadership

Shift reports, worklog review and escalation

Incident Management and reporting for the major incidents or issues.

Responsible for the delivery improvement and quality of the deliverables

Responsible for Management Status Reporting

Maintain documentation standards for accuracy and operational consistency across environments

Provide architectural guidance across hybrid and multi-vendor environments.

Evaluate emerging technologies and recommend suitable adoption strategies.

Customer Interaction

Interact with the various stakeholders on technology and process

Attend customer CR review meetings to clarify any queries and get them approved

Assist Service delivery managers for improvement in customer satisfaction

Identify process and technological improvements to present to customers.

Assist delivery leads with representation during QBRs, technical and project meeting

Must-Have

Working experience managing and supporting enterprise network infrastructure

Working experience managing customer, stakeholder relationships and reporting

Must have prior experience of onsite-offshore delivery model and should have directly worked with US/European customers and colleagues

Must have ITIL process knowledge

Technical Expertise:

Expertise on enterprise Routing & Switching, WAN/SD-WAN, network routing protocols (BGP, OSPF, EIGRP)

Hands-on experience with one or more enterprise network security technologies, including next-generation firewalls (Palo Alto, Fortinet, Cisco, Check Point), Zero Trust, SASE, ZTNA, NAC, DDoS protection, and security best practices

Strong understanding of enterprise network architecture, high availability, resiliency, and disaster recovery principles

Good working knowledge of wireless, load balancing, VPNs, hybrid and multi cloud networking (Azure/AWS) and network monitoring solutions

Familiarity with network automation, logging, monitoring, and network infrastructure management tools.

Familiarity with integrating network solutions with enterprise platforms like Active Directory, NPS, RADIUS platforms for authentication and authorization

Good to Have

Good understanding of other infrastructure platforms like Virtualization, Monitoring, Cloud, Security

Relevant industry certifications such as CCNP Enterprise, PCNSE, Fortinet NSE, Azure, or AWS are preferred

Managing IT Infrastructure projects where multiple teams involved.

Ready to scale new heights?

Join Stratogent, where your work matters and your impact is visible