Technical Manager Associate - Network Security

Position Title:

Technical Manager Associate – Network Security (M1-B)

Organization /Function:

Manage and provide technical leadership to a team of senior and junior network specialists, ensuring the successful delivery of operational support and project initiatives.

Years of experience

8 to 12 years

Relevant Experience: Minimum 8 years of experience in IT Infrastructure Service Delivery, including a minimum of 2 years in technical leadership role managing and leading network infrastructure teams

Educational Qualification: BE/B.Tech/ME/M.Tech/Graduate/Master/Diploma in any stream with excellent academic record.

Company Overview:

Stratogent provides managed services for on-premises and cloud hosted infrastructure. Our customers are large or mid-sized corporations, predominantly in USA. We were founded in 2005 and operate out of Silicon Valley and Bangalore.

Customers entrust the 24x7 monitoring and management of their entire infrastructure stack to Stratogent so they can focus on the application functionality or business level projects. Stratogent is among the few managed service providers with true hybrid cloud expertise. Customers ask us to extend or migrate their infrastructure between datacenters, AWS, Azure cloud as well as Office 365. We wrap the compute-storage-network platform with our monitoring, backup and security operations services that cover all the 24x7 requirements of running an enterprise grade application.

Job description:

The primary responsibility is to manage and guide the team members

Point of contact for team and customer level escalations.

Own Network Services Delivery and drive continuous improvement

Key Responsibilities

Team Leadership.

Task management, tracking and reporting

Resource planning and allocation for the operations and project activities

Performance Management for direct reportees

Facilitate the Learning and Development needs for the team

Utilize staff strengths, mentor staff in weak areas and identify areas for improvements and training.

Plan and facilitate career growth for team members

Managing and reporting teams productivity, engaging the team with new opportunities

Hiring and onboarding new team members

Technical Leadership

Work on multiple projects and operational activities both as a lead and team member

Responsible for leading and executing technical discoveries and deployment deliverables

Establish best practices based configurations in support of customer requirements

Assist the team with documentation like HLD, LLD, WBS, required for the project implementation

Review the documentation like implementation, test and rollback plans for major and minor changes

Review Project and Operations document, recommend the changes needed for any improvements

Technical Consultation, POCs for internal or customer solution requirements

Mentor junior resource for technical skill building

Collaborate with other leads, support teams for the projects where multiple teams are involved

Process Leadership

Shift reports, worklog review and escalation

Incident Management and reporting for the major incidents or issues.

Responsible for the delivery improvement and quality of the deliverables

Responsible for Management Status Reporting

Maintain documentation standards for accuracy and operational consistency across environments

Customer Interaction

Interact with the various stakeholders on technology and process

Attend customer CR review meetings to clarify any queries and get them approved

Assist Service delivery managers for improvement in customer satisfaction

Identify process and technological improvements to present to customers

Assist delivery leads with representation during QBRs, technical and project meeting

Must-have Skills: Prior working experience

Working experience managing and supporting enterprise network infrastructure

Working experience managing customer, stakeholder relationships and reporting

Must have prior experience of onsite-offshore delivery model and should have directly worked with US/European customers and colleagues

Must have ITIL process knowledge

Technical Expertise:

Expertise on enterprise Routing & Switching, WAN/SD-WAN, network routing protocols (BGP, OSPF, EIGRP)

Hands-on experience with one or more enterprise network security technologies, including next-generation firewalls (Palo Alto, Fortinet, Cisco, Check Point), Zero Trust, SASE, ZTNA, NAC, DDoS protection, and security best practices

Strong understanding of enterprise network architecture, high availability, resiliency, and disaster recovery principles

Good working knowledge of wireless, load balancing, VPNs, hybrid and multi cloud networking (Azure/AWS) and network monitoring solutions

Familiarity with network automation, logging, monitoring, and network infrastructure management tools.

Familiarity with integrating network solutions with enterprise platforms like Active Directory, NPS, RADIUS platforms for authentication and authorization

Good to have skills: Prior working experience

Good understanding of other infrastructure platforms like Virtualization, Monitoring, Cloud, Security

Relevant industry certifications such as CCNP Enterprise, PCNSE, Fortinet NSE, Azure, or AWS are preferred

Managing IT Infrastructure projects where multiple teams involved

Core Competencies

Communication skills – excellent Written, Reading Comprehension, listening and Verbal communication

Creativity/Innovation: Generates new and unique ideas; makes connections among previously unrelated notions; is unafraid to use unorthodox methods; is original and value-added in brainstorming settings

Intellectual Acumen: Intelligent and capable of dealing with concepts and complexity comfortably, good at learning and deciphering new knowledge, able to assimilate new skills independently

Flexibility: The ability to adapt to and work effectively with a variety of situations, individuals, or groups. It is the ability to understand and appreciate different and opposing perspectives on an issue, to adapt and approach as the requirements of a situation change, and to change or easily accept changes in one's own organization or job requirements

Teamwork: A genuine intention to work cooperatively with others, to be part of a team, to work together as opposed to working separately or competitively. Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals