Technical Manager

About the Company

We are a global leader in commercial warewashing solutions, trusted by hotels, restaurants, cafés, hospitals, and foodservice businesses worldwide. We are looking for an experienced Technical Manager to lead our service operations, drive customer satisfaction, and develop a high-performing technical service team in the Philippines.

About the Role

As the Technical Manager, you will oversee the company's technical service operations, ensuring excellent after-sales support while leading a team of service technicians. You'll play a key role in improving operational efficiency, strengthening customer relationships, and growing service-related revenue through preventive maintenance programs and spare parts sales.

Key Responsibilities

• Lead, coach, and develop the technical service team.
• Ensure timely resolution of customer service requests and technical concerns.
• Oversee service desk operations to improve efficiency and customer satisfaction.
• Manage spare parts inventory, order processing, invoicing, and collections.
• Conduct technical training for technicians, dealers, and service partners.
• Provide on-site technical support and troubleshooting when necessary.
• Drive revenue through preventive maintenance contracts and spare parts sales.
• Monitor service quality, identify recurring issues, and implement process improvements.
• Conduct service audits to ensure compliance with company standards.
• Build strong relationships with customers, dealers, and internal stakeholders.

Qualifications

• Bachelor's Degree or Diploma in Mechanical Engineering, Electrical Engineering.

• At least 5 years of relevant technical service experience.

• Previous experience leading or managing service technicians.

• Experience servicing or repairing foodservice equipment is an advantage.

• Excellent leadership, communication, and customer relationship skills.

• Strong analytical, organizational, and problem-solving abilities.

• Able to work in a fast-paced environment and manage multiple priorities effectively.

Why Join Us?

• Join a globally recognized industry leader.
• Lead a growing technical service operation.
• Work with innovative commercial foodservice equipment.
• Opportunity to make a significant impact on customer success and operational excellence.