Technical Manager

About Us

Power Logic (M) Sdn Bhd is a leading provider of Uninterruptible Power Supply (UPS), power protection, and energy solutions in Malaysia. With over 20 years of industry experience, we deliver reliable and innovative power solutions to government agencies, healthcare institutions, commercial buildings, industrial facilities, and mission-critical environments nationwide.

As we continue to grow, we are looking for a technically strong and commercially minded Technical Manager (Product & Engineering) to bridge our engineering, sales, and manufacturing teams. This role is ideal for someone who enjoys solving technical challenges, working with overseas manufacturers, supporting customers, and driving product excellence.

Experienced Senior Technical Engineers, Technical Support Engineers, Product Engineers, Application Engineers, Project Engineers, and Sales Engineers with strong leadership potential are encouraged to apply.

Key Responsibilities:

Product & Technical Management

• Manage the company's UPS, battery, AVR, and power protection product portfolio.
• Evaluate new products, technologies, and solutions before market introduction.
• Review technical specifications, catalogues, manuals, and product documentation.
• Analyse product performance and recommend continuous product improvements.

Supplier Management

• Act as the primary technical liaison with overseas manufacturers and suppliers.
• Coordinate product quality issues, warranty claims, engineering changes, and technical enquiries.
• Build strong working relationships with suppliers to improve product quality and technical support.
• Conduct product evaluations and participate in factory visits when required.

Sales & Engineering Support

• Provide technical support to the Sales Team during quotation, tender, and project implementation.
• Review tender specifications and recommend suitable technical solutions.
• Assist customers with product selection, system design, and technical consultation.
• Conduct technical presentations and product demonstrations.

Quality & Warranty Management

• Manage warranty cases and investigate product failures.
• Work with suppliers to implement corrective and preventive actions.
• Support QA/QC initiatives and continuously improve product reliability and customer satisfaction.

Product Training & Technical Development

• Conduct technical training for sales, service engineers, distributors, and customers.
• Develop technical guides, product manuals, and internal knowledge-sharing materials.
• Stay updated on new technologies, industry trends, and competitor products.

Software & System Integration

• Support UPS monitoring software, remote monitoring systems, SNMP, Modbus, TCP/IP communication, and system integration.
• Evaluate software-based monitoring and energy management solutions to enhance the company's product offerings.
• Work closely with customers and suppliers to resolve software and communication-related technical issues.

Job Requirements:

• Diploma or Bachelor's Degree in Electrical, Electronic, Mechanical, Computer, Software Engineering, or a related discipline.
• Minimum 5 years of relevant experience in UPS, critical power, data centres, electrical engineering, power protection systems, HVAC or M&E services.
• Strong technical knowledge of UPS systems, batteries, electrical distribution, commissioning, maintenance, and troubleshooting.
• Experience in product management, technical support, application engineering, pre-sales, or project engineering is highly desirable.
• Knowledge of QA/QC processes, warranty management, and supplier coordination.
• Familiarity with CE, SIRIM, Suruhanjaya Tenaga (ST), ISO, and relevant industry standards.
• Knowledge of software, networking, UPS monitoring systems, SNMP, Modbus, TCP/IP communication, virtualization, IoT, or system integration is an added advantage.
• Excellent analytical, communication, and problem-solving skills.
• Good command of English and Bahasa Malaysia.
• Mandarin-speaker is preferred as this role requires regular communication with Mandarin-speaking suppliers and manufacturers.
• Willing to travel locally and overseas when required.

Why Join Power Logic?

• Competitive salary with performance-based incentives.
• Annual Performance Bonus.
• Project Completion Bonus.
• Profit Sharing Scheme based on company and individual performance.
• Company car provided upon successful completion of two years of service, subject to company policy and performance.
• Overseas travel opportunities for factory audits, technical training, and product evaluations.
• Work directly with international manufacturers and technology partners.
• Continuous technical and leadership development.
• Opportunity to influence product strategy and engineering standards.
• Supportive, collaborative, and innovation-driven working environment.
• Clear career progression to Senior Technical Manager, Head of Technical, and Technical Director, based on performance and business growth.