Technical Manager

Job Title: Technical Manager – Endpoint, Cybersecurity & Networking
Experience: 7–12 Years
Location: WFO|Thane, Mumbai
Employment Type: Full-Time
Working Days: Monday to Friday

Job Summary

We are looking for an experienced Technical Manager to lead and manage a technical team across endpoint technology, cybersecurity, and networking. The role will involve technical leadership, infrastructure and security management, team management, project delivery, incident and escalation management, resource planning, and continuous improvement of IT security and infrastructure.

Key Responsibilities

• Lead technical operations across Endpoint, Cybersecurity, and Networking environments.
• Provide technical leadership and escalation support for complex infrastructure and security issues.
• Manage and optimize endpoint security and management platforms.
• Oversee implementation and administration of Endpoint Detection & Response (EDR), antivirus, endpoint protection, patch management, device management, and application control solutions.
• Manage cybersecurity technologies, including firewalls, DLP, NAC, Zscaler, SIEM, vulnerability management, and network security solutions.
• Oversee network infrastructure, including routing, switching, VLANs, VPNs, BGP, OSPF, DNS, DHCP, and network monitoring.
• Review and improve security policies, configurations, access controls, and network architecture.
• Lead troubleshooting and resolution of critical endpoint, security, and network incidents.
• Conduct Root Cause Analysis (RCA) for major incidents and implement preventive measures.
• Perform security and infrastructure gap analysis and recommend remediation plans.
• Plan and execute technology upgrades, migrations, deployments, and security improvement projects.
• Coordinate with OEMs, vendors, and TAC teams for complex technical issues.
• Manage technical escalations and ensure timely resolution within defined SLAs.
• Prepare and review SOPs, technical documentation, RCA reports, implementation plans, and network/security diagrams.
• Ensure adherence to security standards, IT policies, change-management processes, and compliance requirements.
• Identify opportunities for automation, process optimization, and operational improvement.

Team & Resource Management

• Manage and mentor a team of technical engineers across Endpoint, Cybersecurity, and Networking.
• Perform resource planning and workload allocation based on operational and project requirements.
• Identify technical skill gaps and develop appropriate training and development plans.
• Conduct knowledge-sharing and technical training sessions.
• Participate in performance reviews, quarterly reviews, and technical evaluations.
• Support recruitment and onboarding of technical resources.
• Define technical responsibilities, KPIs, and performance expectations for team members.

Build technical competency within the team through continuous learning and certification programs.

Pay: ₹3,500,000.00 - ₹3,800,000.00 per year

Work Location: In person