Technical Manager - Laboratory Services

We have a high growth opportunity for a Technical Manager at one of AES's largest customers. You will be part of a growing team in Service. You will work with AES’s onsite leader to ensure that the customer’s deliverables are being met.

Who we are

We are an innovative manufacturing company that focuses on growth and technology and enjoys having fun along the way. We have built an extensive and loyal customer base spanning aerospace, electronics, and automotive with significant involvement in the global expansion of the battery industry. We work with many of the major tech companies as well as brands such as Tesla, Rivian, Lucid, Meta, Google, and Harley Davidson.

Team Function

The team will support the customer’s Safety engineering / Environmental testing / tools and equipment, along with associated infrastructure and spaces. This maintenance includes the coordination of calibration services of electrical and mechanical tools, proper scheduling of preventative maintenance of thermal chambers, fume hoods, gas monitoring systems, HVAC and decontamination of potentially hazardous materials containing chambers. This team will work with sub-vendors as needed, and manage the regular scheduling and tracking of these activities to ensure highest levels of technical readiness.

Responsibilities:

• Member of the team that provides support to the customer’s laboratory services for coordination of equipment calibrations.
• Train team members (as needed) on the procedures for supporting the laboratory services.
• Support inventory management of customer laboratory Assets.
• Scheduling of laboratory Assets with calibration vendors.
• Reviewing data and communicating issues that need escalation.
• Tracking of laboratory Assets to ensure all Assets are calibrated prior to their due date.
• Communicating with customer management and key personnel.
• Basic knowledge of standard laboratory equipment.
• Track part orders and keeping customer and team members informed of status
• Working with customer vendor management teams.
• Support weekly reports submitted to the customer management team.
• Working with external calibration vendors to ensure that each vendor completes required service requirements.
• Support coordination of procurement of goods outside existing contracts.
• Ability to work within internal and external ticketing systems for proper tracking of assets.
• Contributions that support other team members.
• Weekend on-duty to be required on an as needed basis.
• Ability to lift 50lbs.
• On-site 5 days a week at customer location.

Education and Experience:

• Ideal candidates will have 3 years experience working in facilities operations, lab support or related fields.
• Excellent communication skills, professionalism and the ability to work across multiple teams.
• Strong attention to detail is essential.
• A technical or engineering mindset is helpful.
• Organized in a fast-paced, multi-task environment.
• Excellent verbal and written communication skills.
• Fast learner that is adaptable and has a proactive approach to problem solving.
• High level of computer literacy, including Slack, phone, computer and customer systems.
• A great positive attitude and work ethic is essential.
• Ability to work as part of a team and exercise good judgment, organization and prioritization.
• Excellent communication skills, with the ability to clearly convey expectations, updates, and feedback to both frontline employees and management.

Why Join Us?

• A growing team that is looking to hire new talent to help take our business to the next level.
• We are committed to fostering a culture that values continuous improvement, innovation, and collaboration. If you are looking to make a real difference, this is the place for you!
• Competitive salary and benefits
• Tuition reimbursement
• 401k & Company Match

*Applicants must have the ability to work permanently in the United States without sponsorship, now and in the future.

Pay: $40.00 - $50.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person