Technical Manager - QA

Job Title

: Technical Manager - QA

Location

: Viman Nagar, Pune 

Shift Time:

IST 2PM-11PM / IST 3PM-12AM

Job Summary:

We are seeking a highly experienced Technical Manager with a strong foundation in IT Services Delivery and support. The ideal candidate has transitioned from a Delivery role, bringing deep operational insight, client-facing expertise, and a track record of managing end-to-end software delivery lifecycles. This role blends strategic leadership with hands-on management of teams across QA and IT services, ensuring high performance, strong governance, and continuous improvement.

Key Responsibilities:

• Lead and manage cross-functional teams, including QA engineers, Data engineers, support teams, and delivery professionals.
• Build a high-performance team culture focused on accountability, innovation, and continuous improvement.
• Mentor and develop team members through coaching, performance reviews, and growth planning.
• Resolve interpersonal and performance issues to maintain team harmony and effectiveness.
• Apply delivery insights to optimize team efficiency, resource planning, and execution.
• Bridge the gap between project execution and operational stability by fostering collaboration across departments.
• Manage and monitor IT service delivery performance against SLAs and KPIs.

Required Skills:

• Bachelor's or master's degree in computer science, Information Technology, Engineering, or related discipline.
• 10+ years of experience in IT services, including 5+ years in Delivery roles and 3+ years in people management.
• Strong QA and Data support background with experience in test management, automation tools, and quality metrics.
• Proven experience in managing geographically distributed teams.
• Proficient in delivery management tools, QA tools (e.g., JIRA, TestRail, Selenium), Data Engineering tool.
• Understanding of Agile, Scrum, and DevOps methodologies.
• Working knowledge of cloud platforms (AWS, Azure, or GCP) is a plus.

Employee Benefits:

• Group Medical Insurance
• Cab facility
• Meals/snacks
• Continuous Learning Program
• Creche facility

Company Profile

Stratacent is an IT Consulting and Services firm, headquartered in Jersey City, NJ, with two global delivery centres in New York City area and New Delhi area plus offices in London, Canada and Pune, India.

We are a leading IT services provider focusing in Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their digital transformation journey and provides services/ solutions around Cloud Infrastructure, Data and Analytics, Automation, Application Development and ITSM.

We have partnerships with SAS, Automation Anywhere, Snowflake, Azure, AWS and GCP.

URL - http://stratacent.com

Disclaimer

Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factors.