Technical Manager(Electronic Security System)

TECHNICAL MANAGER – ELECTRONIC SECURITY SYSTEMS Purpose of the job The Technical Manager is responsible for leading the installation, commissioning, maintenance, and support of electronic security systems. This role ensures projects are delivered safely, on time, within budget, and to the highest technical standards while managing technical teams and maintaining excellent client relationships.

Key Responsibilities Technical Leadership:

• Manage all technical operations relating to CCTV, Access Control, Intruder Alarm Systems, Electric Fencing, Intercoms, Perimeter Detection, and Integrated Security Platforms.
• Provide technical guidance to engineers, technicians, and subcontractors.
• Review and approve system designs, drawings, and technical specifications.
• Ensure installations comply with client specifications, industry standards, and company procedures.
• Troubleshoot complex technical issues and provide effective solutions.

Project Management

• Plan and oversee multiple installation and maintenance projects simultaneously.
• Allocate technical resources and manage project schedules.
• Ensure projects are completed on time and within budget.
• Conduct project quality inspections and final commissioning.
• Coordinate with suppliers, clients, and project stakeholders.

Team Management

• Recruit, mentor, and develop technical staff.
• Conduct performance reviews and identify training requirements.
• Ensure technicians maintain high workmanship standards.
• Manage technician productivity and resource utilisation.

Client Relations

• Attend client meetings and technical presentations.
• Provide technical advice and recommendations.
• Handle technical escalations and customer complaints.
• Build and maintain long-term client relationships.

Health, Safety & Compliance

• Ensure compliance with Occupational Health & Safety regulations.
• Maintain company safety standards on all sites.
• Ensure all installations comply with applicable South African regulations and industry best practices.
• Conduct risk assessments before project commencement.

Administration

• Prepare technical reports and project documentation.
• Review quotations and technical proposals.
• Manage equipment, tools, and technical inventory.
• Monitor project costs and technical budgets.
• Maintain accurate service and maintenance records.

Education Minimum Requirements:

• Diploma or Degree in Electrical Engineering, Electronic Engineering, Information Technology, or related field.
• Relevant security industry certifications are advantageous.

Experience

• Minimum 8 years' experience in electronic security systems.

• Minimum 3–5 years in a management or supervisory role.

• Proven experience managing technical teams.

• Experience delivering large commercial or government security projects.

• IP & Analogue CCTV Systems

Technical Skills Strong knowledge of:

• Video Management Systems (VMS)
• Access Control Systems
• Biometrics
• Electric Fencing
• Intrusion Detection Systems
• Intercom Systems
• Perimeter Detection
• Network Infrastructure
• Fibre Optics
• Structured Cabling
• Switching & Routing
• Server Hardware
• Microsoft Windows Server
• SQL Databases (advantageous)
• Cybersecurity principles relating to physical security systems
• Integration between multiple security platforms

Software Knowledge

• AutoCAD (advantageous)
• Microsoft Office Suite
• Microsoft Project (advantageous)
• Security Management Software
• Network configuration tools

Competencies

• Strong leadership skills
• Excellent communication abilities
• Project management capability
• Advanced troubleshooting skills
• Strategic planning
• Customer-focused approach
• Decision-making under pressure
• Budget management
• Negotiation skills
• Problem-solving ability
• High attention to detail

Key Performance Indicators (KPIs)

• Project completion within agreed timelines.
• Installation quality and first-time acceptance rate.
• Client satisfaction.
• Technical team productivity.
• System uptime and reliability.
• Compliance with safety standards.
• Gross margin achieved on projects.
• Reduction in call-backs and warranty claims.
• Staff development and retention.

Additional Requirements

• Valid South African driver's licence.
• Willingness to travel nationally.
• Ability to work after hours when required.
• Clean criminal record.
• Ability to obtain security clearances where required.

Preferred Industry Experience

• Government security projects.
• Airports.
• Correctional Services.
• Mining.
• Commercial buildings.
• Corporate campuses.
• Critical infrastructure.
• Healthcare facilities.
• Educational institutions.

Personal Attributes

• Professional and ethical.
• Strong leadership presence.
• Self-motivated.
• Highly organised.
• Calm under pressure.
• Excellent interpersonal skills.
• Results-driven.
• Commitment to continuous improvement.