Technical Manager/Supervisor

You'll oversee after-sales service, device maintenance & repairs, technical training, quality assurance, and support sales team. You'll manage a small technical team and ensure excellent technical support across Singapore, Malaysia, Indonesia, Philippines and Thailand.

Key Responsibilities

Technical Service & Operations

• Oversee warranty & after-sales service — device inspection, troubleshooting, repairs, and maintenance scheduling
• Manage spare parts inventory
• Ensure all repairs meet safety & performance standards; maintain service records & logs
• Coordinate technical support for subsidiaries in MY/ID/PH/TH

Training & Technical Support

• Support sales team for after sales technical enquiries with clients.
• Maintain user manuals, quick guides, troubleshooting docs, and training materials

Quality & Compliance

• Monitor device performance & customer feedback; escalate quality issues to manufacturer for new stock and repaired units.
• Ensure compliance with safety regulations, electrical standards, and import/device certifications
• Conduct regular QC checks on new stock and repaired units

Team & Project Management

• Lead and schedule technical support staff; set KPIs and review performance
• Monitor and maintain service process improvements and equipment upgrades
• Manage technical budget — service costs and parts inventory

Requirements

• Education: Diploma/Degree in Electrical/Electronics Engineering, Mechatronics, Biomedical Engineering or relevant field
• Experience: Min 5 years in technical roles; 2+ years in team leadership/service management
• Industry background: Consumer electronics, beauty/medical devices, or wellness equipment — strong advantage
• Skills:
• Hands-on electronics troubleshooting & repair skills
• Strong communication — explain technical concepts clearly to non-technical users
• Organized, customer-focused, problem-solver under pressure
• Proficient in MS Office & basic inventory systems
• English fluent; Mandarin

Elogio Asia is the leading distributor of medical aesthetic devices and derma care products across the Southeast Asian region, headquartered in Singapore. We have also set our sights to expanding into the Asia-Pacific region with offices across Malaysia, Indonesia, Philippines, Thailand, Vietnam and Australia.

Founded in 2003 by Khim Chew, Elogio Asia differentiates ourselves by adding value through our distribution strategy and channels, and our comprehensive product line and our ability to create compelling marketing programs. We are uniquely positioned to gain market share by being the representative and sole distributor in Asia for some of the best quality and well-known products and equipment from US, UK, Germany, Korea, France and Italy.

Good isn’t great until you prove it.