Technical-Non Technical International Voice Support

Position: Customer Service Specialist - International Voice Support

Company: [24]7.ai

Location: Bengaluru

Experience: 1 - 4 years

Job Responsibilities

Customer Interaction: Handle inbound and outbound international voice calls to address client inquiries professionally. Supporting Services & Product

Queries: Actively listen, understand, and provide accurate, prompt resolutions regarding various customer support services and product-related queries.

Problem Solving: Analyze customer issues effectively, offer suitable solutions or alternative choices, and guide users through technical or account processes.

Customer Satisfaction: Ensure high standards of service delivery, resulting in a superior customer experience (CSAT) and professional call handling.

Documentation & Compliance: Accurately document call summaries, customer interactions, and case notes in the internal CRM/database while adhering to process policies.

Escalation Management: Identify complex or high-priority issues and route them seamlessly to appropriate specialized teams when necessary.

Eligibility

Experience: 1 to 4 years of relevant experience in international voice support, customer service, or BPO operations. (Freshers with exceptional English communication may also be considered based on profile).

Communication Skills: Excellent verbal English communication skills with a neutral accent and strong listening comprehension.

Education: 10+2, Diploma, or any Graduation stream.

Flexibility: Willingness to work in rotational shifts and night shifts (supporting global clients).

Compensation & Benefits

Take-Home Salary: 23k to 32k also you have performance based incentives every month.

Transport: Two-Way Cab Facility (home pick-up and drop within designated zones)

Benefits: Comprehensive Health Insurance and Provident Fund (PF) Growth: Exceptional career progression pathways within the customer experience sector

Interview Process

PIR (Pre-Interview Round) -> Harver Voice Assessment -> ACM Final Round

Connect with the consultant:

+91 9035538382

Email: [email protected]

Pay: ₹23,000.00 - ₹32,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Paid sick time
• Provident Fund

Application Question(s):

• Are you available in Bangalore?
• What’s your notice period?
• What’s your current CTC?
• Are you comfortable working in night shifts?
• Are you available to attend face to face interview in Bangalore?

Work Location: In person