Technical Officer – Network Operations Centre (NOC)

Department: Network Operations / Engineering

Employment Type: Full-time (24x7 Shift Work)

Job Description & Key Responsibilities

• 24x7 Network Monitoring & Alarm Incident Handling
• Monitor the operational status of core network infrastructure (IP/Data, Transmission/Optical, and Voice networks) on a 24x7 basis.
• Identify, analyze, and diagnose real-time network alarms generated by the OSS/NMS system.
• Troubleshooting & Escalation
• Perform First-Line and Second-Line (L1/L2) fault isolation, troubleshooting, and recovery for network incidents.
• Coordinate with internal technical teams, vendors, and overseas telecom carriers to expedite fault restoration.
• Incident & Ticket Management
• Log, track, and update all incident records in the ticketing system within defined SLAs (Service Level Agreements).
• Communicate clear fault status updates and technical restoration reports to corporate clients and internal stakeholders.
• Preventive Maintenance & Operations
• Assist in routine network health checks, system backups, and scheduled maintenance works during off-peak hours.
• Support network provisioning, circuit testing, and change management procedures.

Requirements

• Education: Higher Diploma or Bachelor’s Degree in Telecommunications, Computer Engineering, Network Engineering, Information Technology, or related disciplines.
• Experience: 1–2 years of experience in network operations, technical support, or telecom/ISP environments (Fresh graduates with relevant academic backgrounds will be considered for Assistant Technical Officer).

Technical Skills:

• Solid understanding of TCP/IP, Routing & Switching concepts (OSPF, BGP, VLAN, MPLS).
• Fundamental knowledge of SDH/DWDM optical networks or VoIP/SIP protocol is a strong plus.
• Certifications: CCNA (Cisco Certified Network Associate) or equivalent networking certification is highly preferred.
• Work Schedule: Must be willing to work on a 24x7 shift rotation (including overnight shifts, weekends, and public holidays). Shift allowance will be provided.
• Languages: Good command of spoken and written English and Chinese (Cantonese and Mandarin)