Technical Operation Admin Assistant

About the role

Examas Jaya is looking for a Technical Operations Admin Assistant to join our Technical Operations Team. This role is responsible for coordinating and monitoring daily technical service activities, ensuring jobs are properly arranged, technicians are scheduled, required parts and equipment are prepared, and all jobs are followed through to completion. You will work closely with Customer Service, Technicians, Sales, Workshop, Warehouse and Accounts to ensure smooth and timely execution of technical service operations.

Visit our website: https://examasjaya.com

Job Responsibilities

Key responsibilities

• Coordinate technical service jobs including PPM, breakdown, follow-up, installation, commissioning, customer training, collection, swap and delivery
• Assign suitable technicians based on availability, location, workload and job requirements
• Maintain the daily technician schedule and monitor job progress
• Review pre-arranged jobs to ensure technicians have complete job information, parts, tools and required materials
• Adjust schedules for urgent breakdowns and escalate critical scheduling conflicts
• Monitor upcoming Preventive Planned Maintenance (PPM) jobs and confirm date, time, site, equipment and scope
• Coordinate with Warehouse and technicians to prepare spare parts, tools, chemicals and special equipment before attendance
• Monitor breakdown requests, confirm job priority and arrange the earliest suitable technician
• Maintain accurate CRM records, job status and supporting documents
• Coordinate mall access, night jobs and special work permits

About you

• Experience in technical administration, service coordination, operations administration, customer service coordination or a related role
• Strong coordination, administration, communication and follow-up skills
• Experience using CRM systems and maintaining accurate job records
• Basic understanding of technical service or field service operations
• Able to manage multiple tasks, changing priorities and urgent breakdown situations
• Organized, detail-oriented, proactive and accountable for pending jobs
• Good communication skills and able to coordinate effectively with technicians and different departments
• Able to work independently and follow up tasks through to completion

Benefits

• Career development opportunities
• On-the-job training
• Exposure to technical operations and commercial foodservice equipment
• Collaborative working environment

Interested candidates are encouraged to apply and join Examas Jaya's Technical Operations Team.