Technical Operations Associate

Roles and Responsibilities

• Provide technical support to clients through phone, email, or chat for software products and services.
• Troubleshoot issues related to product functionality, configuration, and performance.
• Collaborate with internal teams to resolve recurring issues and improve overall client satisfaction.

Desired Candidate Profile

• 1-4 years of experience in BPO/Call Centre environment with a focus on International Process (US Process).
• Strong understanding of L1 Support principles and practices.
• Excellent communication skills with ability to work effectively in a fast-paced environment.
• Proficiency in Software Support tools such as Automobile website troubleshooting.