Technical Operations Center_UI Path (RPA)

TOC UIPath RPA

Experience : 5 to 9 years

Location : Bangalore and Hyderabad

Work Environment and Schedule:

• All 5-Days a Week Work from Office [No Work from home or Hybrid Arrangements].
• Coverage hours will be 5:30 PM IST to 05:30 AM IST.

Required / Mandatory Knowledge/Skills:

• Monitor UiPath Orchestrator, unattended robots, queues, and scheduled jobs for availability and successful execution during the RPA Coverage Hours.
• Monitor and action alerts for job failures, faulted transactions, queue backlogs, robot disconnections, stuck or long-running jobs, and license or capacity thresholds.
• Route RPA alerts into the BCI ITSM platform for incident creation, assignment, and tracking in accordance with Schedule A-1-1 (Cross Tower Services).
• Perform scheduled health checks of the RPA Environment and report exceptions.
• Receive, triage, prioritize, and resolve Incidents affecting the RPA Environment in accordance with the priority matrix set out in Schedule A-1-1 (Cross Tower Services).
• Restart failed jobs, retry or reprocess faulted queue items, and clear blocking conditions in accordance with documented runbooks.
• Escalate Incidents attributable to a product defect to the UiPath vendor and manage the vendor case to closure.
• Escalate Incidents attributable to business logic, source data, or upstream application defects to the BCI process owner or the responsible Service Tower.
• Fulfill service requests for scheduling changes, queue management, and robot or asset configuration within the RPA Environment.
• Administer UiPath Orchestrator, including folders, robots, assets, credentials, queues, triggers, and schedules.
• Deploy and roll back automation packages released by BCI or a BCI-designated third party, following the Change Control Process.
• Maintain and update runbooks, monitoring configuration, and support documentation for the RPA Environment.
• Apply platform patches and version upgrades released by the vendor, following the Change Control Process.