Technical Operations

• Monitor and manage production systems to ensure availability, stability, and optimal performance across digital financial services
• Handle and troubleshoot production incidents, including transaction failures, system errors, and service disruptions, and coordinate escalation when required
• Support the end-to-end technical integration and operational readiness of external partners, including payment, QRIS, and other financial service integrations
• Coordinate with vendors, partners, and internal technical teams to investigate issues, track resolutions, and ensure SLA adherence
• Identify opportunities for process improvement and automation to reduce manual operational work and improve service reliability

Requirements:

• Minimum 3 years of experience in Technical Operations, IT Operations, Production, or similar role
• Experience in handling production incidents, troubleshooting, system monitoring, and issue resolution in a high-volume environment
• Familiarity with API, system integration, logs, databases, and basic troubleshooting of technical issues
• Experience working with external vendors, technology partners, and cross-functional teams
• Strong problem-solving and analytical skills, with the ability to prioritize and manage multiple incidents effectively
• Experience in fintech, payments, banking, e-commerce, or other transaction-based industries is highly preferred
• Familiarity with monitoring tools, ticketing systems, and incident management practices is a plus