Technical Operations Coordinator

Technical Operations Coordinator at Lorygen Group The Opportunity Lorygen Group has an opening for a Technical Operations Coordinator focused on accurate, dependable work across digital presence, accessibility, customer service, project delivery, content, and digital operations. In this position, you will coordinate technical service work, ticket flow, documentation, status reporting, and cross-team follow-through while working with the records, systems, and teams used by Lorygen Group.

Location: United States — 100% Remote

Job Type: Full Time

Salary: $73,000 - $83,000 per year

Your Day-to-Day

• Maintain operational trackers for support requests, implementations, incidents, and scheduled technical work.
• Coordinate ownership, priorities, deadlines, and status updates across digital-service, accessibility, content, and project workflows.
• Prepare summaries of open issues, dependencies, service metrics, and follow-up items for clients, project teams, content teams, and digital specialists.
• Verify that technical records, change notes, and customer-facing updates are complete before work is closed.
• Escalate overdue dependencies, high-impact issues, and incomplete handoffs to the appropriate technical owner.
• Support documentation, process updates, and recurring service reviews using accurate operational data for Lorygen Group.

What You'll Bring

• Experience in technical support, help desk, software support, IT operations, or customer support is preferred.
• Strong troubleshooting, documentation, and customer-communication skills.
• Comfort working with ticketing systems, knowledge bases, remote-support tools, and web-based applications.
• Strong written communication and the ability to document work clearly in a remote environment.
• Reliable internet access and a quiet, secure workspace suitable for handling business information in Lorygen Group's remote-work environment.
• Ability to complete a pre-employment background check.

Position Information

• Employment type: Full Time
• Work arrangement: 100% Remote — United States
• Experience level: Associate
• Base salary: $73,000 - $83,000 per year

Application Complete the online application and attach your current resume. Review the information you provide before submitting.