Technical Operations Coordinator

Technical Operations Coordinator

CheerSPOT Thailand | EllieMiya Co., Ltd.

Location: Bangkok | Employment: Full-Time

Rule purpose

CheerSPOT Thailand is seeking a highly motivated early-career professional for the role of Technical Operations Coordinator. This role offers end-to-end training across our operational workflow-spanning CRM systems, backend administration, campaign setup, customer data management, live monitoring, technical troubleshooting, and reporting. The goal is to develop this person into a reliable internal system operator who can take ownership of daily backend and system operations as the business scales.

Key Responsibilities

• End-to-End System Operations: Master the CheerSPOT workflow from order placement to reporting, coordinating seamlessly across Marketing, Commercial, and Technical teams.
• Campaign Setup & Launch: Configure campaigns, review assets, and complete backend setups to ensure smooth, on-time launches.
• Live Monitoring & Issue Resolution: Track active campaigns, troubleshoot operational irregularities, and escalate technical issues to Solutions Engineering, vendors, or Regional HQ.
• CRM & Data Integrity: Maintain clean, accurate customer records, campaign schedules, and operational data in CRM and backend systems.
• Reporting & Documentation: Keep system logs and standard operating procedures updated; generate regular reports on campaign performance, CRM metrics, and incidents.
• Cross-Functional Support: Act as the primary internal contact for backend systems, bridging regional HQ and local functional teams.

Qualifications

• Fresh graduate to approximately 0–2 years of experience
• Degree in IT, Information Systems, Computer Science, Business Technology or a related field
• Strong interest in technology and digital platforms, even without extensive professional experience
• Comfortable learning CRM systems, admin dashboards and backend tools
• Very strong attention to detail
• Logical and systematic problem-solving ability
• Comfortable working with Excel / Google Sheets and structured data
• Willingness to learn basic concepts around APIs, system integrations and platform operations
• Strong follow-up discipline and sense of responsibility
• Curious, adaptable and comfortable asking questions when learning
• Good Thai and working English communication skills