Technical Operations Director

What this job involves - Technical Operations Director oversees the holistic integration of workplace services and facility maintenance programs. This is a strategic, director-level leadership role focused on operational excellence, financial stewardship, and the institutionalization of standardized practices. The Director serves as the primary Subject Matter Expert (SME) for Union relations, ensuring all operations are labor-compliant, cost-effective, and aligned with organizational long-term goals. This role pivots away from granular technical maintenance to programmatic oversight, ensuring consistent delivery across the portfolio through robust documentation and leadership.

At JLL, we partner with the world's most prestigious organizations and we are looking for an exceptional Technical Operations Director to join us.

This role demands a dynamic leader who will drive operational rigor across diverse teams and services. Acting as the deputy to the IFM Technical Services Director, you thrive on uncompromising standards, serving as the primary Subject Matter Expert (SME) for Union relations, ensuring all operations are labor-compliant, cost-effective, and aligned with organizational long-term goals.

This role pivots away from granular technical maintenance to programmatic oversight, ensuring consistent delivery across the portfolio through robust documentation and leadership, elevating performance standards for your team, peers, and vendor partners. You don't simply implement best practices—you redefine them, continuously pushing boundaries and raising the bar.

What is your day-to-day?:

• Union SME Leadership: Serve as the primary point of contact and authority regarding Union labor relations. Ensure all facility operations, staffing, and work practices strictly adhere to collective bargaining agreements and labor regulations.
• Strategic Operational Oversight: Manage integrated facilities management services, overseeing the execution of maintenance programs, vendor contracts, and performance data analysis. Transition teams from reactive maintenance to proactive, data-driven operational strategies.
• Program Standardization & Documentation: Develop, implement, and maintain a comprehensive suite of program standards, including SOPs, quality assurance templates, and operational playbooks. Lead the drive to document and institutionalize best practices across all facilities.
• Financial & Team Management: Oversee the department's financial health, including operational and capital budgets, P&L management, and labor cost analysis. Recruit, mentor, and lead high-performing teams, fostering a culture of accountability and professional growth.
• Strategic Insourcing Roadmap: Design and implement a phased, multi-year roadmap to transition key facility maintenance work from third-party vendors to an internal self-performance model, optimizing for long-term cost savings, quality control, and operational stability.
• Building System Lifecycle Oversight: Oversee critical building system lifecycles—including electrical distribution, fire & life safety, generator/UPS systems, and vertical transportation—ensuring rigorous preventive maintenance programs, regulatory compliance, and 100% uptime reliability.
• Resilience Planning: Execute comprehensive emergency response and business continuity planning to ensure operational resilience across all facilities.
• Sustainability Standards: Champion energy efficiency and sustainability initiatives, embedding data-driven energy management standards into the broader operational playbook.
• Continuous Improvement: Leverage feedback and performance data to identify process gaps and drive improvements. Ensure high-level technical initiatives are translated into actionable, on-the-ground execution.

Qualifications:

• 10+ years of experience in facilities management or related commercial/hospitality leadership.
• Demonstrated experience acting as a Union SME or in significant labor relations leadership.
• Proven track record in financial management, including budget oversight and reporting.
• Exceptional ability to develop documentation, programs, and standardized operational procedures.
• Strong leadership skills with experience managing large, cross-functional teams.
• Excellent oral and written communication skills, capable of delivering presentations to executive leadership.
• Bachelor’s degree in Facilities Management, Business, Engineering, or a related field (CFM or FMA certifications preferred).
• Certification in relevant fields (e.g., Certified Facilities Manager, Certified Energy Manager) is highly preferred.