Technical Operations Engineer

About the role

SWiZ Technologies is looking for a hands-on and customer-focused Technical Operations Engineer to support our managed services customers in Singapore. This is not a pure helpdesk or desktop support role. The successful candidate will serve as the primary local technical resource responsible for onsite support, technical escalations, service coordination and operational follow-up. The role works closely with our remote L1/L2 support team, specialist project engineers and business management to ensure customer issues are resolved promptly and services are delivered reliably. The ideal candidate is a practical IT generalist who can troubleshoot independently, communicate confidently with customers and take ownership of issues from identification through resolution.

Key responsibilities

• Provide remote and onsite technical support to customers
• Handle technical issues escalated by the remote L1/L2 support team
• Troubleshoot Microsoft 365, Entra ID, Windows, endpoint, firewall, server and network-related issues
• Support user onboarding, offboarding, access management, MFA and account security
• Troubleshoot email, Outlook, Teams, SharePoint and OneDrive issues
• Support endpoint security, antivirus, patching and device management
• Monitor and troubleshoot backup jobs, recovery issues and disaster recovery services
• Perform basic firewall, VPN, switch, Wi-Fi and Internet connectivity troubleshooting
• Coordinate hardware replacement, equipment installation and onsite technical activities
• Review and monitor open support tickets and technical escalations

About you

• Diploma or degree in Information Technology, Computer Science or a related field
• Approximately 3 to 6 years of relevant IT support, managed services or systems engineering experience
• Experience working in an MSP, outsourced IT provider or multi-customer support environment is preferred
• Strong troubleshooting and problem-solving ability
• Able to work independently with limited supervision
• Comfortable coordinating and working with remote technical teams
• Good written and spoken English
• Strong customer service and communication skills
• Organised, responsible and able to follow through on outstanding matters
• Willing and able to travel to customer locations within Singapore

About us

SWiZ Technologies is a managed services provider supporting customers in Singapore with technical operations and IT infrastructure services.