Technical Operations Engineer

Reporting To:
Head of Technical & Operation

Location:
Singapore

Employment Type:
Full-time

1. Position Summary

Provide internal IT support, technical pre-sales assistance, modular data center project deployment, commissioning, and post-sales maintenance services for customers across Singapore and ASEAN.

2. Key Responsibilities

A) IT Support

• Provide first and second level IT support for internal users.
• Handle incoming support requests via phone, email, and ticketing system.
• Troubleshoot hardware, software, and network issues efficiently.
• Escalate complex incidents to the appropriate technical teams when necessary.
• Assist with user account management (Active Directory, email, access rights).
• Support the rollout of IT updates, patches, and hardware replacements.
• Maintain clear documentation of support cases and solutions.
• Participate in the continuous improvement of support processes and tools.
• Conduct basic user training and provide guidance on IT best practices.

B) Technical Support (Datacenter Solution)

Pre-Sales Support

• Gather requirements and assist in solution design and technical proposals.
• Provide technical clarifications to customers and partners.
• Support customer presentations, demos and proof-of-concepts.

Post-Sales Support

i) Project and Deployment Responsibilities

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Support site surveys, technical assessments and deployment planning.

• Coordinate with customers, contractors and system integrators.
• Review layouts, drawings, method statements and project documentation.
• Perform installation supervision, testing, commissioning and integration activities.
• Support UAT, system acceptance and handover documentation.
• Provide on-site technical support during migration and go-live.
• Monitor project progress and resolve technical issues.

ii) Service & Maintenance Responsibilities

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Conduct preventive maintenance and system health checks.

• Respond to incidents and perform troubleshooting and root cause analysis.
• Monitor MDC systems, power, cooling, environmental and monitoring platforms.
• Coordinate warranty claims and vendor support activities.
• Prepare service reports and maintain asset records.
• Support customer training and operational best practices.

3. Qualifications & Requirements

Education & Experience

• Diploma or Higher NITEC in IT, Engineering or related discipline.
• Knowledge of data center infrastructure, structured cabling, networking, UPS and cooling systems.
• Knowledge of Windows OS, Microsoft 365 and network troubleshooting.
• Previous experience in IT support or a helpdesk environment is an advantage.
• Previous experience in Datacenter UPS and cooling system maintenance service is an advantage.

Core Competencies

Ability to read technical drawings and installation documentation.

Strong co-ordination, customer service and problem-solving skills.

Ability to work independently and travel when required within ASEAN.

4. Why Join Us?

• Dynamic international environment.
• Professional development opportunities.
• Exposure to data center infrastructure technologies.
• Opportunity to participate in regional projects and customer engagements.

Successful digitization starts with Datwyler’s pioneering IT infrastructure. Datwyler IT Infra is an internationally established company with its headquarters in Switzerland and affiliates in Europe, the Middle East and Asia. Datwyler supplies premium quality system solutions, products and services for data centres, fibre networks (Campus, FTTx) and smart buildings. The company has been founded more than 100 years ago and employs some 950 people.