Technical Operations Engineer

Key Responsibilities

• Provide technical support for critical applications and systems.
• Investigate and resolve technical faults and incidents in a timely manner.
• Assist in system upgrades, maintenance, and deployments.
• Participate in User Acceptance Testing (UAT) activities.
• Follow and support incident, problem, and change management processes.
• Collaborate with internal teams, vendors, and clients to ensure operational efficiency.
• Maintain high levels of customer satisfaction and service quality.

Essential Technical Skills

• Strong knowledge of Unix/Linux server platforms.

• Good working knowledge of databases (MySQL, Oracle, etc.).

• Understanding of the Software Development Life Cycle (SDLC).

• Experience with ITIL processes:

• Incident Management

• Problem Management

• Change Management

• Hands-on experience in User Acceptance Testing (UAT).

Desirable Technical Skills

• Prior experience in Telecommunications (Telco) industry.
• Experience in CRM or marketing technology platforms.

Essential Soft Skills

• Strong customer service orientation.

• Excellent verbal and written communication skills (English).

• Ability to work effectively with stakeholders at all levels.

• Strong problem-solving and analytical thinking.

• Proactive with a strong work ethic and ownership mindset.

• Ability to:

• Work independently and prioritize tasks

• Thrive in a fast-paced environment

• Handle ambiguity and deliver results

• Effective team player with a positive, can-do attitude.

• Ability to manage and resolve conflicts (internal and external).

• Ensuring high levels of customer satisfaction

• Experience working onsite with clients is preferred.