Technical Operations Investigator

The Technical Operations Investigation Contractor is responsible for overseeing, conducting, and documenting investigations related to deviations, nonconformances, and quality events. This role ensures timely, thorough, and compliant investigations that identify true root causes and drive effective corrective and preventive actions (CAPA). The role requires strong analytical skills, technical writing expertise, and the ability to collaborate across cross functional teams.

Key Responsibilities:

• Lead end to end investigations for deviations and quality events.
• Gather and analyze data, interview personnel, and review documentation to understand event details.
• Apply structured root cause analysis methodologies (e.g., Causal Factor, 5 Whys, Fishbone, Fault Tree,).
• Ensure investigations are completed within required timelines and meet regulatory and internal quality standards.
• Identify true root causes supported by evidence.
• Develop effective CAPA plans that address root causes and prevent recurrence.
• Partner with process owners to ensure CAPA implementation, effectiveness checks, and closure.
• Prepare clear, concise, and compliant investigation reports.
• Ensure documentation meets GMP, and regulatory expectations.
• Maintain high standards of accuracy, clarity, and traceability.
• Work closely with Operations, Quality Assurance, Engineering, Maintenance, and other departments.
• Facilitate investigation meetings and lead cross functional problem solving sessions.

Requirements

Required Knowledge & Skills

• Strong understanding of GMP, GDP, and regulatory expectations.
• Excellent technical writing and documentation skills.
• Ability to interpret data, trends, and process performance indicators.
• Strong communication, facilitation, and interpersonal skills.
• Ability to manage multiple investigations simultaneously and prioritize effectively

Preferred Qualifications

• Expertise in root cause analysis tools and structured problem solving.
• Proficiency in CAPA development, implementation, and effectiveness evaluation.
• Experience in pharmaceutical, biotech, medical device, or other regulated manufacturing environments.
• Familiarity with electronic quality systems (TrackWise, Veeva, etc.).
• Background in engineering, life sciences, or a related technical field.
• Strong technical writing, data analysis, problem-solving, and organizational skills.
• Proficiency in Excel, Word, and PowerPoint.

Benefits

• 12-month contract with possible extension
• Administrative shift