Technical Operations Manager

• Join us as a Operations Manager and serve as the operational backbone and strategic partner to the Sr
• Director of Product Operations across Pantheon’s Product, Design, and Engineering organization
• As a Operations Manager, you will own operational excellence and governance across the full PDE SDLC, from ideation through post-launch review ,ensuring data is consistent, tools are integrated, and workflows are scalable
• You will lead tool strategy and integration decisions across our core toolset (ProductBoard, Jira, Amplitude, Jellyfish, Guru, Confluence, and Zendesk), drive adoption of new processes, and partner directly with PDE leadership to shape how the organization runs
• This is a deeply hands-on role, you will get into the tools daily, resolve systemic data issues, write and automate workflows, and engage at the leadership level to influence decisions with real organizational impact
• This is an individual contributor role who will manage systems, tools, and processes at scale.

Benefits

• Health & Wellness: Taking care of you and your family is important to us. Our healthcare benefits program delivers choice and value so you can prioritize your health
• Remote & In-Office: We believe in a flexible employee experience, our San Francisco office is a center for collaboration and connection, but it’s not the only place this happens
• Flexible Time-Off: We encourage work/life balance. Take time off when you need it, and return ready to make magic on the internet when you’re ready and refreshed
• Monthly Book & Gym Allowance: One of the many ways we enable our team to take control of their development and wellness is to take advantage of our books and gym membership allowance
• Promoting Inclusivity: We strive to have a culture where Pantheors across the globe feel a high sense of belonging and engagement. We have several programs in place to help cultivate inclusion at Pantheon, including educational events, open forums, and training opportunities
• Giving Back: We believe in cultivating passion and giving back to the community we live and work in. Pantheon offers a Donation Matching program of $500 per employee and holds multiple team volunteer opportunities throughout the year
• Employee Resource Groups: Our Pantheon Resource Groups (PRGs) allow employees to connect, support each other, and spread awareness
• Professional Development: We support employee learning and development through company led-training, leadership forums, and full access to LinkedIn Learning’s catalogue of courses- Are you a strategic operator who thrives at the intersection of systems thinking, data integrity, and organizational scale
• Strategic Partnership: Comfortable as a direct partner to senior leadership — translating operational findings into recommendations and owning the operational narrative
• Hands-On Automation: Strong appetite for automation using scripting, tooling, and AI-assisted workflows. Experience with or strong interest in Claude Code is highly valued — someone who sees coding as an operational problem-solving tool
• Operationalization: Demonstrated ability to turn recurring activities into scalable, repeatable, automated workflows and Standard Operations Procedures (SOPs) that teams actually use
• Amplitude & Product Metrics: Experience establishing or standardizing analytics tooling (Amplitude or equivalent) to support product launches and post-launch tracking
• Cross-Functional Influence: Proven ability to drive alignment and adoption across a large, multi-disciplinary org without direct authority
• Strategic Tool Ownership: Deep hands-on experience with ProductBoard and Jira (or equivalent technologies). Proven ability to evaluate, select, integrate, govern, and optimize tools that support a complex SDLC
• SDLC Data Integrity: Strong understanding of how data flows across product development artifacts
• Process Design: Proven ability to design and scale operational frameworks — not just follow them. Builds playbooks, SOPs, and governance structures that hold up at org scale
• Leadership Communication: Comfortable engaging with senior and executive stakeholders. Produces clear, data-informed operational reporting for technical and non-technical audiences
• Experience & Impact: 5–7 years in product operations or program management in a SaaS environment. Track record of driving operational improvements at org scale
• Tool Expertise: Deep hands-on experience with a SDLC tools include Jira and ProductBoard. Amplitude, Jellyfish, Guru, Confluence, or Zendesk a strong plus
• SDLC Ownership: Experience owning or improving end-to-end SDLC processes including artifact standards, stage gate compliance, and cross-tool data integrity
• Automation & Technical Appetite: Hands-on experience with scripting or workflow automation. Python or JavaScript a plus. Claude Code or AI-assisted tooling experience highly valued
• Self-Direction: Operates with high autonomy. Makes independent decisions within defined strategy and knows when to escalate