Technical Operations Manager

Technical Operations Manager

SACE Board of South Australia

Job Reference: 855436

Location: Adelaide, SA 5000

Job Status: Term Contract

Eligibility: Open to everyone

ABOUT US

The SACE Board of South Australia is a modern, progressive education body delivering the South Australian Certificate of Education (SACE) to schools across government, non-government, and international sectors.

Our purpose is to shape education so that students thrive, empowering them to contribute to a sustainable and socially just world. We’re proud to work with communities to innovate and deliver educational pathways that enable all students to construct successful futures.

THE IMPACT YOU WILL DRIVE AT THE SACE BOARD

As the Technical Operations Manager, you will lead the Service Desk and Infrastructure teams in the delivery of secure, reliable and customer-focused ICT services across the SACE Board. Reporting to the Senior Manager, ICT, you will provide leadership of the Service Desk and Infrastructure teams, ensuring high-quality technology services that support business operations and organisational priorities.

You will be responsible for maintaining the performance, resilience and security of the SACE Board's infrastructure, cloud, networking and end-user computing services. You will drive continuous improvement, strengthen service management practices, manage vendor relationships and provide expert advice to support informed decision-making across the organisation.

This role is critical in ensuring technology services continue to meet the evolving needs of the SACE Board while contributing to operational excellence, business continuity and digital capability uplift.

WHAT YOU WILL BRING

Demonstrated ability to lead and develop high-performing ICT teams, fostering accountability, collaboration and service excellence.

Demonstrated experience leading ICT service delivery, operational functions and technology initiatives within complex environments.

Demonstrated ability to drive continuous improvement, innovation and service optimisation to improve organisational outcomes and user experience.

Demonstrated experience managing enterprise infrastructure, cloud and end user computing services, including Microsoft 365 and Azure environments.

Highly developed communication, stakeholder engagement and relationship management skills.

Demonstrated ability to provide strategic and technical advice, translating complex ICT issues into business-focused outcomes.

Demonstrated experience in ICT governance, risk management and service management practices.

Strong organisational, planning and decision-making skills, with the ability to manage competing priorities and deliver outcomes.

SPECIAL CONDITIONS

Some out-of-hours work and intrastate travel may be required.

Appointment is subject to a satisfactory Working with Children Check in accordance with SACE Board policy.

The role is governed under the SACE Board of South Australia Act 1983.

WHAT WE CAN OFFER YOU

Working in an organisation that is vibrant, innovative and passionate about education.

A supportive and dynamic team environment that values the work that you do.

Annual Calendar of Learning, Development and Wellness events.

Opportunity to join a fun and active social club.

Mental Health First Aid Training.

An opportunity to learn Agile Project Management.

Annual skin checks and flu vaccination.

Staff recognition and service awards.

Salary sacrifice benefits.

Access to a free and confidential employee assistance program.

Remuneration

ASO7 $116,089 - $125,490.

This is a term vacancy for 12 months with the possibility of extension

ENQUIRIES TO

Sam Mill- Executive Director, People and Performance

[email protected]

APPLYING WITH US

If you’re a leader who thrives on collaboration, innovation, and making an impact, we would love to hear from you!

Visit iworkforSA (https://iworkfor.sa.gov.au) to access the Role Description, Pre-Employment Declaration, and application instructions. All applications must be submitted online.

🕔 Applications close: 06 September 2026 at 11:45 PM

FLEXIBILITY STATEMENT

If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!

We are committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.

If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.