Technical Operations Manager

Job Summary:
The TechOps Team Lead will play a pivotal role in managing and guiding the technical operations team in India. This role requires deep knowledge of infrastructure management and best practices. The ideal candidate will be a technical leader capable of managing a team to ensure our technology infrastructure's reliability, availability, and performance.

Key Responsibilities:

1. Team Leadership and Management: o Lead and mentor a team of DevOps, SecOps, Linux Engineers, DBAs, network engineers, and other technical staff. o Develop team goals and objectives in alignment with IT strategies the IT management team sets out. o Conduct performance reviews, identify training needs, and foster professional development.
2. Infrastructure Management: o Oversee the design, deployment, and maintenance of the companys IT infrastructure, including servers, networks, and cloud services. o Ensure high availability and acceptable levels of performance of mission-critical resources.
3. Incident and Problem Management: o Lead the response to critical incidents, acting as a technical lead during service disruptions.
   o Ensure root cause analyses are conducted and that the results are used to prevent future incidents.
4. Strategic Planning and Optimization: o Contribute to the strategy and planning of infrastructure improvements and investments. o Optimise existing infrastructure for cost, performance, and security.
5. Security and Compliance: o Ensure infrastructure is compliant with relevant industry standards and regulations.
   o Collaborate with security teams to ensure the organisation's infrastructure is secure and risks are mitigated.
6. Documentation and Knowledge Sharing: o Ensure the creation and maintenance of system documentation.
   o Promote a culture of knowledge sharing and documentation within the team.

Required Qualifications:

1. Bachelors degree in computer science, Information Technology, Engineering, or a related field, or equivalent experience.
2. 8+ years of professional experience in IT operations or infrastructure roles, with at least 3 years in a leadership or managerial capacity.
3. Deep technical knowledge of server hardware, operating systems (Linux/Windows), networking, and cloud services (AWS, Azure, GCP, etc.).
4. Strong analytical, problem-solving, and decision-making skills.
5. Proven ability to manage and lead a diverse team, including remote members.
6. Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders.
7. Ability to work on-call as needed and respond to emergencies promptly.
8. Experience with high transactional e-commerce platforms.

Preferred Qualifications:

1.Relevant certifications (e.g., ITIL, PMP, AWS Certified Solutions Architect, Cisco CCNA/CCNP).
2.Experience with infrastructure-as-code tools (e.g., Terraform, Ansible).
3.Experience in a highly regulated industry (e.g., finance, healthcare) is a plus.