Technical Operations Manager

About the role

The Technical Operations Manager will oversee and manage the technical operations of the organisation nationally, ensuring the seamless delivery of electronic security solutions to clients. This role requires a balance of technical expertise, leadership, and operational management to drive efficiency, innovation, and customer satisfaction.

Significant recent experience within the electronic security or security industry is essential for this role. The successful candidate will have a strong understanding of the security industry, including technical operations, security systems and solutions, installation and service delivery, and the operational requirements of working within a security services environment.

Key responsibilities

• Establish effective relationships with suppliers at appropriate levels to ensure service delivery matches ADT expectations
• Establish effective relationships with internal/external stakeholders and resources, role model ADT core competencies and standards of behaviour
• Work closely with customers to ensure a full understanding of their needs, manage expectations as required, and proactively resolve any issues of concern
• Set the plan for the operations team, manage the day-to-day job planning and team management for the installation business
• Work in partnership with the Customer Success Manager and team to ensure accurate resource planning for service delivery across the country
• Play a significant role in long-term planning, project status reporting, and implementing change control processes
• Manage day-to-day technical operations, ensuring projects are delivered on time and within budget
• Lead, mentor and develop a team of security technician professionals, including sub-contractor partners nationwide
• Develop training programs, reinforcing technical and operational infrastructure between departments to ensure consistency and quality standards are met
• Comply with the Company Health & Safety Policy and procedures, demonstrate leadership in the EHS space across your team and drive a culture of Zero Harm

About you

• Essential: Significant recent experience working within the electronic security or security industry
• Essential: Strong understanding of electronic security systems, technical services, installation, maintenance and/or security operations
• Essential: Addressing operational concerns and issues, monitoring overall customer satisfaction
• Essential: Developing and implementing operational procedures and policies
• Essential: Analysing training needs/requirements
• Essential: Excellent interpersonal communication and organising skills to coordinate project activities
• Essential: Ability to communicate with others effectively
• Essential: Ability to conduct research for special projects, respond timely to enquiries, and present written/oral briefings
• Essential: Ability to work with details and time-sensitive issues
• Essential: Good decision-making skills and response to high-pressure situations
• Essential: Proven leadership and people-management experience, ideally within a technical or field-based environment
• Desirable: Bachelor's degree in program management, business or public administration, technical management, information systems, engineering, finance/accounting, or related fields
• Desirable: Minimum of two (2) years of recent overall project management experience

About us

At ADT we strive to be Australasia's leading security and safety monitoring partner. Through living our values of Transparency, Inclusiveness, and Excellence, we have a responsibility to ensure that all of New Zealand recognises ADT as the leader in the security industry.