Technical Operations Manager

Job Title: Technical Operations Manager
Location: Bangalore
Experience: 7–12 Years
Role: Full-time, Permanent
Job Function: Technical Support / Customer Engineering
Shift: Global Support Coverage

Job Summary

We're hiring a Technical Operations Manager to lead technical support teams, manage critical customer escalations, maintain SLA performance, and improve operational efficiency across enterprise web applications and cloud technologies.

Key Responsibilities

• Manage, mentor, and develop Technical Support Engineers.
• Monitor SLAs, CSAT, incident resolution, and backlog.
• Handle critical technical incidents and customer escalations.
• Provide technical guidance on AEM, Adobe Commerce/Magento, CMS, cloud infrastructure, and enterprise applications.
• Lead RCA, knowledge management, and continuous improvement initiatives.
• Collaborate with Engineering, Product, and Cloud Operations teams.

Required Qualifications

• 7–12 years of experience in enterprise software support, technical services, or cloud operations.
• Minimum 2 years of experience managing technical support or customer-facing engineering teams.
• Knowledge of AEM, Adobe Commerce/Magento, Java/J2EE, REST APIs, Linux/Unix, databases, web servers, and cloud technologies.
• Experience in SLA management, customer escalations, and critical incident handling.
• Strong leadership, communication, analytical, and stakeholder management skills.
• Bachelor's or Master's degree in Computer Science, IT, Engineering, or a related field.

Interested candidates can share their updated CV at [email protected] or 9442800761.

Pay: ₹500,000.00 - ₹1,800,000.00 per year

Benefits:

• Flexible schedule
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Do you have an Experience in RCA?

Experience:

• SLA Management: 7 years (Preferred)
• Adobe Experience Manager (AEM): 7 years (Preferred)
• Adobe Commerce / Magento: 7 years (Preferred)
• Technical Support : 7 years (Preferred)

Work Location: In person