Technical Operations Manager - IT Infrastructure

Job Summary :

The TechOps Team Lead will play a pivotal role in managing and guiding the technical operations team in India.

This role requires deep knowledge of infrastructure management and best practices.

The ideal candidate will be a technical leader capable of managing a team to ensure our technology infrastructure's reliability, availability, and performance.

Key Responsibilities :

1. Team Leadership and Management :

• Lead and mentor a team of DevOps, SecOps, Linux Engineers, DBA's, network engineers, and other technical staff.

• Develop team goals and objectives in alignment with IT strategies the IT management team sets out.

• Conduct performance reviews, identify training needs, and foster professional development.

Infrastructure Management :

• Oversee the design, deployment, and maintenance of the company's IT infrastructure, including servers, networks, and cloud services.

• Ensure high availability and acceptable levels of performance of mission-critical resources.

Incident and Problem Management :

• Lead the response to critical incidents, acting as a technical lead during service disruptions.

• Ensure root cause analyses are conducted and that the results are used to prevent future incidents.

Strategic Planning and Optimization :

• Contribute to the strategy and planning of infrastructure improvements and investments.

• Optimise existing infrastructure for cost, performance, and security.

Security and Compliance :

• Ensure infrastructure is compliant with relevant industry standards and regulations.

• Collaborate with security teams to ensure the organisation's infrastructure is secure and risks are mitigated.

Documentation and Knowledge Sharing :

• Ensure the creation and maintenance of system documentation.

• Promote a culture of knowledge sharing and documentation within the team.

Required Qualifications :

• Bachelor's degree in computer science, Information Technology, Engineering, or a related field, or equivalent experience.

• 10+ years of professional experience in IT operations or infrastructure roles, with at least 3 years in a leadership or managerial capacity.

• Deep technical knowledge of server hardware, operating systems (Linux/Windows), networking, and cloud services (AWS, Azure, GCP, etc.

• Strong analytical, problem-solving, and decision-making skills.

• Proven ability to manage and lead a diverse team, including remote members.

• Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders.

• Ability to work on-call as needed and respond to emergencies promptly.

• Experience with high transactional e-commerce platforms.

Preferred Qualifications :

• Relevant certifications (e., ITIL, PMP, AWS Certified Solutions Architect, Cisco CCNA/CCNP).

• Experience with infrastructure-as-code tools (e., Terraform, Ansible).

• Experience in a highly regulated industry (e., finance, healthcare) is a plus.

Benefits :

• Competitive salary and performance-based bonuses.

• Ongoing professional development opportunities and certification support.

• Flexible work hours and remote work options.

• Vibrant company culture