Technical Operations Manager / Technical Project Coordinator

Job Description: Technical Operations Manager / Technical Project Coordinator

Experience: 4+ Years
Department: Operations
Employment Type: Full-Time
Location: Bhopal, Madhya Pradesh/ Remote
Role Type: Technical + Team Management + Cross-Functional Coordination

Ideal Candidate Profile

We are seeking a proactive, accountable, and technically sound professional who can act as a single point of coordination across all technical domains. The candidate should be capable of understanding technical discussions, managing people and priorities, reviewing progress, identifying risks, and ensuring that every task has a clear owner, deadline, and expected outcome.

The ideal person should combine technical understanding, leadership, execution discipline, and strong communication skills to ensure smooth coordination between teams and successful project delivery.

About the Role

We are looking for a technically proficient and highly organized Technical Operations Manager / Technical Project Coordinator who can manage and coordinate across multiple technical domains, including Frontend Development, Backend Development, Server Administration, Database Management, CRM Tools, and IT Support.

The ideal candidate should have a strong understanding of technical processes along with the ability to handle teams, assign and track tasks, coordinate between departments, review CRM and project activities, monitor deliverables, and ensure that all projects and technical operations are completed within defined timelines.

This role requires a techno-functional professional who can understand technical challenges, communicate effectively with developers and support teams, prioritize tasks, resolve coordination gaps, and maintain accountability across all assigned activities.

Key Responsibilities

1. Technical Team Management & Coordination

• Manage and coordinate with Frontend, Backend, Server, Database, CRM, and IT Support teams.
• Assign tasks based on team members' skills, priorities, and project requirements.
• Monitor daily task progress, workload distribution, and team productivity.
• Conduct regular follow-ups to ensure timely task completion.
• Act as a central point of contact between technical teams, management, and other departments.
• Identify coordination gaps and ensure smooth communication across all domains.

2. Project Planning & Delivery Management

• Plan, track, and manage project timelines, milestones, and deliverables.
• Ensure projects are delivered within agreed deadlines and quality standards.
• Track pending tasks, dependencies, blockers, and escalations.
• Coordinate project requirements, resource allocation, and execution plans.
• Maintain project trackers, task boards, status reports, and delivery documentation.
• Escalate risks or delays to management with appropriate action plans.

3. Technical Understanding & Troubleshooting Coordination

• Possess a working understanding of Frontend and Backend technologies, APIs, integrations, databases, servers, hosting, and deployment processes.
• Understand technical issues reported by teams and coordinate with the relevant technical experts for resolution.
• Review technical requirements and evaluate task feasibility, dependencies, and estimated timelines.
• Coordinate with developers and server administrators for bug fixes, system updates, integrations, and production issues.
• Monitor issue resolution and ensure appropriate root-cause analysis and preventive actions are documented.
• Understand system architecture and data flow sufficiently to facilitate technical discussions and decision-making.

4. CRM Review & Process Management

• Review CRM tools, workflows, integrations, data accuracy, and operational processes.
• Coordinate CRM-related updates, automation requirements, bug fixes, and enhancements.
• Ensure CRM tasks and change requests are properly documented, assigned, tested, and delivered.
• Monitor CRM performance and coordinate with technical teams to resolve issues.
• Work with internal stakeholders to improve workflows, reporting, and system utilization.

5. Server, Database & IT Operations Coordination

• Coordinate with server and support teams for server monitoring, uptime, backups, access management, and incident resolution.
• Track server-related issues, database performance concerns, application availability, and system dependencies.
• Ensure incidents and support requests are assigned, prioritized, and resolved within defined SLAs and turnaround times (TAT).
• Monitor L1, L2, and L3 support activities, escalations, and pending tickets.
• Ensure technical documentation, SOPs, escalation matrices, and operational checklists are maintained.

6. Task Assignment, Tracking & Accountability

• Allocate daily, weekly, and project-based tasks across relevant teams.
• Define priorities, deadlines, ownership, and expected outcomes for every task.
• Review task completion status and ensure accountability for delays or incomplete work.
• Conduct regular review meetings to assess progress and resolve blockers.
• Maintain visibility of pending, ongoing, completed, and escalated tasks.
• Ensure that no critical activity is missed due to a lack of ownership or coordination.

7. Reporting & Management Updates

• Prepare daily, weekly, and monthly project status reports.
• Report on task completion, project progress, SLA compliance, team productivity, and unresolved issues.
• Provide management with clear visibility into risks, dependencies, delays, and resource requirements.
• Recommend improvements in technical processes, team coordination, and operational efficiency.
• Ensure that project documentation and management reports are accurate and up to date.

8. Cross-Functional Coordination

• Coordinate with Business, Operations, Marketing, HR, and other internal teams for technical requirements.
• Translate business requirements into actionable technical tasks.
• Ensure clear communication between business stakeholders and technical teams.
• Track requests from initiation through execution, testing, approval, and final delivery.
• Support management in implementing process improvements and operational initiatives.

Required Technical Skills

The candidate should have working knowledge of the following areas:

• Frontend: HTML, CSS, JavaScript, and modern frontend frameworks such as React or Angular.
• Backend: Server-side programming concepts, application logic, APIs, and integrations.
• Server & Hosting: Linux/Windows servers, hosting environments, deployment, uptime monitoring, and basic troubleshooting.
• Database: MySQL, PostgreSQL, SQL Server, or similar database technologies; basic SQL knowledge is preferred.
• CRM Tools: Experience reviewing and managing CRM workflows, data, integrations, and automation.
• Project Management Tools: Jira, Trello, Asana, ClickUp, Monday.com, or similar tools.
• Technical Support: Ticket management, incident tracking, SLA monitoring, escalation handling, and root-cause analysis.
• Documentation & Reporting: MS Excel, Google Sheets, project trackers, SOPs, and management reporting.

Note: The candidate is not necessarily required to be a hands-on expert in every technology but must understand the concepts, evaluate progress, communicate effectively with specialists, and coordinate execution.

Required Qualifications & Experience

• Minimum 4+ years of relevant experience in technical project coordination, IT operations, technical team management, or a techno-functional role.
• Experience coordinating multiple technical teams and managing cross-functional projects.
• Strong understanding of Frontend, Backend, Server, Database, and CRM environments.
• Proven experience in task assignment, workload management, project tracking, and delivery coordination.
• Experience managing deadlines, dependencies, escalations, and competing priorities.
• Ability to communicate technical requirements to non-technical stakeholders.
• Strong organizational, analytical, leadership, and problem-solving skills.
• Ability to take ownership of tasks and ensure end-to-end delivery.

Preferred Skills

• Experience managing a team of developers, server administrators, support engineers, or CRM specialists.
• Knowledge of Agile/Scrum methodologies and sprint planning.
• Familiarity with APIs, third-party integrations, cloud hosting, deployment pipelines, and version control.
• Experience defining SLAs, SOPs, escalation matrices, and operational workflows.
• Ability to identify process gaps and recommend improvements.

Benefits:

• Flexible schedule

Work Location: Remote