Technical Operations Supervisor

About the role

We are looking for a responsible and hands-on Technical Operations Supervisor to take full ownership of our technical and operational activities in commercial kitchen equipment.

Key responsibilities

• Manage overall delivery, installation, testing, commissioning, repair, maintenance and after-sales service
• Plan daily manpower, technician schedules, site jobs and work priorities
• Supervise technicians, installers, drivers and external contractors
• Manage a technical team and monitor team performance, including work quality, productivity, attendance, punctuality, discipline, safety and job completion
• Ensure all jobs are properly followed up and completed on time
• Handle technical issues, breakdowns, customer complaints and service escalations
• Conduct site inspections and coordinate with customers, contractors, suppliers, warehouse, logistics and sales teams
• Control spare parts, tools, materials and technical documentation
• Train, coach and evaluate technicians and take corrective action when required
• Improve service quality, manpower efficiency and operational processes

About you

• Diploma, Technical Certificate or equivalent
• Experience in commercial kitchen equipment, foodservice equipment, electrical, gas, refrigeration, mechanical or equipment servicing is preferred
• Strong knowledge of equipment installation, repair and maintenance
• Experience supervising technicians or service teams is preferred
• Strong leadership, coordination, troubleshooting and problem-solving skills
• Able to manage multiple jobs and priorities independently
• Responsible, disciplined, hands-on and strong in follow-up
• Good communication skills in English and Chinese
• Valid driving licence is an advantage