Technical Operations Supervisor

Empire Cooler Service, LLC

Technical Operations Supervisor

Job Description

Empire Cooler Service has been the leading supplier of refrigeration and ice making equipment in the Chicago area since 1932. As experts in commercial refrigeration, we sell, lease, and service equipment to the largest restaurants, hotels, and hospitality groups in the Midwest. We are a “white-glove service company” whose goal is to anticipate and exceed our customer's needs in this ever-changing hospitality market.

Job Summary

The Operations Supervisor is responsible for managing the daily activities and performance of the operations team, ensuring that all tasks are completed efficiently and in compliance with company policies and standards. This role requires a balance of strategic planning and hands-on execution to drive productivity and achieve operational goals. Operations Supervisors must be adept at troubleshooting issues, optimizing processes, and leading their teams towards continuous improvement.

Responsibilities

• Oversee daily operations and ensure efficient workflow
• Monitor and manage team performance to meet productivity targets
• Implement and enforce company policies and procedures
• Coordinate with other departments to streamline operations
• Identify areas for process improvement and implement solutions
• Prepare and analyze operational reports to inform decision-making
• Resolve operational issues promptly and effectively

·      The above job description is reflective of the primary duties of this position and in no way limits the manager from assigning any other duties, responsibilities or initiatives as deemed necessary.

Requirements

• High school diploma or equivalent, bachelor’s degree in business administration preferred.
• Minimum of 3-5 years’ experience in operations or a related field
• Proven ability to lead and motivate a team
• Ability to manage multiple tasks and prioritize effectively
• Strong analytical skills and attention to detail
• Proficiency in Microsoft Office Suite
• Strong verbal and written communication skills

Benefits:

·      Medical, Dental and Vision following 30 days of employment.

·      401K

·      Vacation and Sick Time Off (PTO)

·      Company-paid Term Life Insurance, AD&D and short-term disability

·      Flexible Spending Account

·      Voluntary Term Insurance

·      Commuter Benefits

We are committed to a strong and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, actual or perceived sexual orientation, national origin, age, physical handicap, or disability as set forth in the American with Disabilities Act 1990, or Veterans Status.