Technical Operator - North Richland Hills, Tx.

Role Overview

As a

TechOps Technician

, you will be the heartbeat of our warehouse technology. Unlike traditional desk-bound IT roles, you will be active on warehouse and retail floors, ensuring our physical hardware, and logistics systems run without a hitch.

Reporting directly to the Operations Manager, your main mission is to minimize downtime and keep our shipping, receiving, retail, and inventory pipelines moving at maximum efficiency.

Compensation : $19/hour during 90 day probationary period. $20/hour after successful probationary completion.

Hours : Full time 40/hours a week. Weekend on call rotations.

Key Responsibilities

• Device & Workstation Care:

  Deploy, configure, and repair retail/warehouse workstations, rugged tablets, Honeywell wearables.

• Industrial Printer Maintenance:

  Keep our packing slips and labels moving by maintaining, cleaning, and replacing parts on industrial thermal Zebra printers.

• CCTV & Security Systems:

  Support and maintain the physical functionality of on-site CCTV cameras and security surveillance hardware, including basic camera positioning, physical connectivity, and coordinate with vendors or remote teams for software/feed issues.

• "Smart Hands" Network Support:

  Assist remote SysOps (System Administrators) with physical network infrastructure (switches, cabling, mounting Access Points, and checking rack hardware).

• Operational Readiness:

  Manage local IT inventory, ensuring plenty of pre-configured backup scanners, printers, and workstations are ready for immediate "hot-swaps" on the floor.

Qualifications & Skills

• Experience:

  2+ years of hands-on IT support, desktop support, or field technician experience—ideally within a fast-paced retail, warehouse, fulfillment, or manufacturing environment.

• Hardware & Systems Savvy:

  Strong familiarity with rugged mobile devices, thermal printers, physical workstation setups, and the deployment/configuration of CCTV hardware.

• Basic Networking:

  Solid understanding of physical network cabling (Cat6), patch panels, and Wi-Fi connectivity troubleshooting.

• The "Ops" Mindset:

  A strong sense of urgency. You understand that a broken printer or offline workstation isn't just a ticket — it's a bottleneck in our supply chain.

• Communication:

  Ability to explain technical fixes clearly to floor workers, while collaborating smoothly with our remote SysOps engineers.

Physical, Legal & Scheduling Requirements

• Drug-Free Workplace:

  Must be able to pass a pre-employment drug screening and consent to random drug testing in compliance with our safety policies.

• Ability to stand, walk, bend, and climb ladders across a large warehouse floor for the duration of a shift.

• Ability to safely lift and move equipment weighing up to 50 lbs.

• Flexibility to work shifts aligning with warehouse operating hours (including occasional weekend or overtime support during peak seasons).

Perks & Benefits

• Competitive hourly wage with room for growth
• Comprehensive benefits package: Health, Dental, and Vision Insurance
• 401(k) retirement plan
• Opportunities for professional training and internal advancement
• A supportive, collaborative, and energetic team culture.About Us

About Us

GritR Sports & Outdoors is an equal opportunity employer. We encourage individuals from all backgrounds to apply.