Technical POS Specialist - International Clients

About the role

We are looking for a Technical POS Specialist who combines strong customer service skills with technical problem-solving ability. In this role, you will serve as a key point of contact for international clients and merchants, helping them navigate technical concerns, system configurations, transactions, integrations, and onboarding requirements.

The ideal candidate is comfortable communicating with overseas customers in English, understands how to translate technical information into clear and practical instructions, and can work effectively with internal teams, technology partners, and third-party providers to resolve issues.

This is a client-facing position where professional English communication, technical aptitude, attention to detail, and ownership of customer concerns are essential.

Key responsibilities

• Act as the first point of contact for technical inquiries from international clients through phone, email, and chat.
• Investigate and resolve basic technical and system-related concerns within established procedures.
• Provide clear, professional, and easy-to-understand technical guidance to clients.
• Assist users with account administration, access management, password resets, and other system-related requests.
• Support merchants during onboarding, including basic system setup and configuration.
• Assist clients with e-commerce platform configuration and payment method setup.
• Provide first-level troubleshooting for system, payment, and integration-related concerns.
• Process authorized manual financial transactions, including refunds, reversals, rebills, captures, and chargebacks.
• Maintain complete and accurate records of client concerns, actions taken, and resolutions in the ticketing system.
• Work collaboratively with internal teams and external stakeholders to address complex client requirements.

About you

• Bachelor's degree in any field.
• 1–2 years of experience in Technical Account Management, Technical Support, POS Support or a technical similar client-facing role.
• Demonstrated experience supporting overseas/international clients, preferably in a BPO, fintech, payments, financial services, insurance, or technology environment.
• Strong English proficiency, particularly in verbal and written communication, with the ability to communicate confidently and professionally with international customers.
• Strong technical aptitude and the ability to understand and troubleshoot basic system and integration concerns.
• Working knowledge of G-Suite and/or Microsoft Office applications.
• Strong analytical, logical, numerical, and problem-solving skills.
• Excellent attention to detail and accuracy, particularly when handling transactions and client information.
• Ability to explain technical processes and instructions clearly to non-technical users.
• Able to manage multiple client requests and priorities while working under pressure.

Benefits

• Competitive salary package
• Hybrid work arrangement
• Company-provided equipment
• Day 1 HMO coverage
• Life insurance
• Professional development and career growth opportunities
• Exposure to international clients and global business operations