Technical POS Support Executive

About the role

We are looking for an Offshore Client-Facing POS & Payment Support Executive with hands-on experience in POS systems, payment processing, merchant support, and/or payment gateways to provide technical and operational support to international clients. This role serves as a key point of contact for offshore clients, handling technical inquiries, payment and transaction-related issues, merchant onboarding, system configuration, and basic integration support. The successful candidate must be comfortable communicating directly with international clients in English, troubleshooting payment-related issues, and coordinating with internal technical teams, payment service providers, and third-party partners.

Key responsibilities

• Serve as the primary offshore client-facing contact for technical, POS and payment-related inquiries
• Handle client requests through phone, email and chat, providing clear and professional communication in English
• Troubleshoot basic issues involving POS systems, payment processing, payment methods, payment gateways and related integrations
• Support merchants with system setup, configuration, onboarding and predefined integrations
• Assist clients with e-commerce and payment platform setup, configuration and troubleshooting
• Process and accurately document payment-related transactions, including refunds, reversals, rebills, captures and chargebacks
• Support merchant onboarding, including account setup and configuration
• Investigate transaction and system issues and coordinate resolution with internal technical teams, PSPs, vendors and other external partners
• Accurately document cases, transactions and resolutions in ticketing and internal systems
• Build and maintain strong working relationships with international clients while delivering a high standard of service

About you

• Bachelor's degree in any field
• At least 1–2 years of relevant experience in POS, payment processing, payment gateways, merchant services, fintech, payment technology, or technical account/customer support within a financial technology environment
• Experience supporting international/offshore clients is strongly preferred
• Practical understanding of payment transactions and processes, including refunds, reversals, rebills, captures and chargebacks
• Experience with POS systems, payment gateways/PSPs, e-commerce platforms or payment integrations
• Strong English proficiency, both written and verbal, with the ability to communicate clearly and professionally with international clients
• Strong troubleshooting, analytical and problem-solving skills
• High attention to detail, particularly when handling financial transactions and client data
• Proficiency in G-Suite/MS Office Suite
• Willingness to work on a shifting schedule based on offshore client requirements

Benefits

• Competitive Salary Package
• Professional Development Opportunities
• Hybrid Work Setup
• Equipment Provided
• Day 1 HMO
• Life Insurance