Technical PPC Specialist (US Process)

Job Description: Technical Support Lead Generation Specialist – US Process

Company Name: Assistara Global Services Ltd.
Location: Sector 136, Noida, Uttar Pradesh
Job Type: Full-Time | Work From Office
Process: US Technical Support and Sales
Department: Technical Support / Lead Generation / International Sales
Experience: Relevant experience in US voice processes, technical support, telemarketing, or sales preferred.

Job Overview

Assistara Global Services Ltd. is looking for a motivated and target-oriented Technical Support Lead Generation Specialist for our US process. The role involves generating qualified customer calls and opportunities related to printer support, antivirus software, router and internet troubleshooting, QuickBooks, and other technical support services.

The ideal candidate should have excellent English communication skills, a confident telephone manner, and the ability to identify customer requirements, explain relevant support solutions, and generate qualified calls for technical support and sales teams.

Candidates with experience in US outbound calling, technical support campaigns, PPC lead generation, telemarketing, appointment setting, and international voice processes are encouraged to apply.

Key Responsibilities

• Generate 40–50 qualified calls per day, subject to campaign requirements and quality standards.
• Handle outbound calling activities for US-based technical support and sales campaigns.
• Generate relevant customer enquiries and qualified calls for printer troubleshooting, printer installation, antivirus support, and software security solutions.
• Identify customer requirements related to router configuration, Wi-Fi connectivity, internet troubleshooting, and network support.
• Generate leads and customer calls for QuickBooks accounting software support and related technical services.
• Promote relevant technical support services and identify potential sales opportunities.
• Communicate professionally with US customers, understand their concerns, and direct qualified prospects to the appropriate support or sales team.
• Follow approved campaign scripts, calling guidelines, lead qualification criteria, and compliance requirements.
• Maintain accurate records of calls, customer interactions, lead status, and campaign performance in the CRM or calling system.
• Achieve daily call targets while maintaining call quality, lead relevance, and conversion potential.
• Coordinate with team leaders and campaign managers to improve calling performance and lead quality.
• Follow applicable customer privacy, telemarketing, and US calling compliance requirements.

Products and Services Covered

• Printer Support: Printer setup, installation, connectivity, troubleshooting, and related support services.
• Antivirus and Security: Antivirus installation, software support, security solutions, and related customer enquiries.
• Router and Network Support: Router setup, Wi-Fi connectivity, internet troubleshooting, and network assistance.
• QuickBooks Support: Accounting software troubleshooting, installation assistance, and related technical enquiries.
• Additional Technical Services: Other assigned software, hardware, connectivity, and technical support campaigns.

Required Skills and Qualifications

• Strong verbal communication skills in English.
• Ability to communicate confidently with US customers.
• Experience or understanding of international voice processes, outbound calling, telemarketing, lead generation, or technical support sales.
• Basic knowledge of computers, printers, antivirus software, routers, networking, or accounting software is preferred.
• Strong customer engagement, objection handling, and lead qualification skills.
• Ability to meet daily call targets and work in a performance-driven environment.
• Familiarity with CRM software, dialers, calling tools, and lead management systems is an advantage.
• Professional telephone etiquette, active listening, and problem-solving abilities.
• Willingness to work in US business hours, including night shifts, as required by the process.

Daily Performance Expectations

• Daily call target: 40–50 calls, as defined by the assigned campaign.
• Generate relevant and qualified calls for technical support and sales opportunities.
• Maintain call quality, accurate documentation, and compliance with campaign guidelines.
• Meet assigned productivity, lead quality, and conversion benchmarks.
• Demonstrate consistent attendance, professionalism, and target achievement.

Why Join Assistara Global Services Ltd.?

• Opportunity to work in an international US voice process.
• Exposure to technical support, lead generation, and technology-related sales campaigns.
• Opportunities to develop communication, customer engagement, and sales skills.
• A performance-driven work environment with opportunities for professional growth.

Job Location

Assistara Global Services Ltd.
Sector 136, Noida, Uttar Pradesh.

How to Apply

Interested candidates with strong English communication skills and an interest in US technical support, lead generation, outbound calling, or international sales are invited to apply.

If you are confident on calls, comfortable working toward daily targets, and interested in building a career in international technical support and sales, we would like to hear from you.

Pay: ₹60,000.00 - ₹115,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Health insurance
• Internet reimbursement
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person