Technical Pre-sales Engineer (Security Solutions)

Job Summary

We are looking for a proactive and customer-oriented Technical Pre-sales Engineer to support business growth in the security solutions field. This role bridges product, sales, and customers, focusing on solution design, technical enablement, and market feedback to drive project success and customer satisfaction.

Key Responsibilities

1. Product & Solution Training

• Deliver product and solution training to customers, channel partners, installers, and sales teams
• Conduct certification training (e.g., DHSA, DHSP, SMB) and support customer enablement
• Demonstrate product features, selling points, and use cases
• Collect customer feedback and align with product managers for continuous improvement

2. Pre-sales Support & Solution Design

• Provide technical support for sales activities, including customer visits and demo presentations
• Design and propose tailored security solutions based on customer requirements
• Support tender projects by preparing BoQ, technical proposals, and solution documentation
• Analyze competitor solutions and highlight company advantages

3. Market & Customer Engagement

• Conduct regular customer visits and maintain strong relationships with key accounts
• Collect and analyze market intelligence, including competitor activities and product trends
• Gather customer feedback, testing results, and optimization suggestions
• Provide regular reports to internal stakeholders (sales, product, HQ teams)

4. Product Localization & Marketing Support

• Collaborate with marketing and product teams to localize training materials and documentation
• Support product launches, including localization plans and partner enablement
• Assist in preparing marketing materials such as brochures, demos, and solution guides

5. Technical Support & Knowledge Management

• Support Help Desk and troubleshooting processes to ensure timely issue resolution
• Escalate complex technical issues and follow up until closure
• Summarize common issues and solutions, and contribute to FAQ and knowledge base documentation

6. Process & Activity Management

• Follow GTM (Go-To-Market) standard processes and ensure activity tracking
• Maintain accurate records of customer visits, trainings, and project progress
• Support internal reporting and performance tracking

Qualifications

• Bachelor’s degree or above in Electronics, IT, Telecommunications, or related fields
• 2–5 years of experience in technical pre-sales / solution engineering , preferably in security, CCTV, or ICT industry
• Strong understanding of security systems (e.g., video surveillance, access control, SMB solutions)
• Experience in customer-facing roles, training delivery, and technical presentations
• Familiar with tender processes and solution design (BoQ, proposals, etc.)

Key Competencies

• Strong communication and presentation skills
• Customer-oriented mindset with problem-solving ability
• Ability to work cross-functionally with sales, product, and HQ teams
• Proactive, well-organized, and able to manage multiple tasks
• Fluent in English