Technical Procedures Writer

• Hybrid work environment - 50% Office/Home
• Max-term contract until 31 December 2027
• Unique opportunity to join the RBA's Payments Operations Program, which is strengthening Australia's national payments infrastructure and other critical IT and business systems

About the business/role/team

This is a unique opportunity for you to join the Reserve Bank's Payments Operations Program, which is leading the Bank's work to strengthen its operation of RITS, Australia's real-time gross settlement system, and other critical national payments infrastructure. These payments systems move around $300 billion dollars between financial institutions each day and ultimately settle all non-cash payments in Australia. They are essential for supporting the day-to-day business of the Australian economy.

You will be part of the Knowledge Management team in the Payments Operations Program, working closely with other members of the workstream and subject matter experts in IT and Payments Settlements departments to uplift the Bank's key knowledge artefacts for the RITS ecosystem.

The Payments Operations Program is a large, business led program which is working to: uplift the operating model and resourcing for the RITS ecosystem; strengthen shared services processes and IT controls that support RITS and related systems; and improve knowledge management processes and systems and related training programs for staff supporting RITS.

About the role

• Be part of the Knowledge Management team, working closely with SMEs in IT and Payments Settlements to uplift key knowledge artefacts supporting the operations of RITS and related systems.
• This will involve a range of business analysis and technical procedures writing tasks.
• The role will work closely with the broader POP team, an external professional services firm and relevant staff in Payments Settlements, IT, and Knowledge departments.
• You will also enjoy working and collaborating with multiple high performing teams committed to team goals and deliverables

About you

• Strong expertise and experience in business analysis and technical procedures writing roles
• Experience working in cross-functional teams including IT, operations, risk and compliance
• Strong communication and writing skills
• Experience at prioritising and working in a deadline-oriented environment
• Strong team player
• Familiarity with banking, payment or IT systems is desirable

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.

Why RBA?

The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.

The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.