Technical Process Specialist

Roles & Responsibilities

• Handle inbound phone and chat interactions confidently and collaboratively.
• Understand customer needs quickly, uncover sales opportunities, and guide customers through the next best action.
• Close sales by explaining Microsoft hardware and software benefits, clarifying objections, and building trusted-advisor credibility.
• Schedule follow-ups based on purchase intent and agree clear next steps with customers.
• Capture Voice of Customer and Voice of Business feedback for continuous improvement.
  Technical Requirement
• Proven sales orientation, ideally with at least two years of Pre-sales or Tele-sales experience.
• Experience with consumer customers preferred, with 3C product experience an advantage.
• Native or near-native proficiency in the supported language and strong market cultural awareness.
• Strong verbal and written communication skills, including typing proficiency of approximately 55 WPM in English or equivalent local language.
• Good understanding of applications, CRM/sales tools, Microsoft products, hardware solutions, and primary competitors.
  Additional Responsibility
  Total Exp - 2-4 Years
  Education - Any Graduate
  Location - Bangalore/Hyderabad
  Shifts - Night Shifts (24/7 - Flexible shifts)
  Educational Requirement
  Graduate
  Preferred Skills
  Customer Service
  Service Line
  BPO Service Line