Technical Process Specialist

Roles Responsibilities- First point of contact for customer concerns relating to technical issues with the Magento E-commerce application.

• Act as a customer champion and communicate their needs to internal product and engineering groups.
• Provide timely response/resolution to technical, product, and cloud infrastructure inquires.
• Provides resolutions within established Service Level Agreement Guidelines.
• Trouble-shoot/qualify cases before advancing it to engineering.
• Answer questions regarding product functionality and usage.
• Work high priority technical incidents and critical outages.
• Product content creation (KB articles, white papers, forum participation).
• Provide knowledge transfer sessions to help reduce critical issues into Adobe.
• Experience in PHP +LINUX
• Qualification- BE/BTECH
  Educational RequirementGraduate
  Preferred SkillsTechnology->Java->Java - ALL,Technology->Content Management->Opentext CMS,Technology(IBPO)->Open System->Linux
  Service LineBPO TSO