Technical Product Coordinator - Network Provisioning (Hybrid - Night Shift)

Job Summary

Responsible for the validation of technical requirements and customer information for specific Broadband products, ordering necessary equipment for install, third party service access and coordinating end to end milestones with stakeholders. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Job Description

Responsibilities:

• Ensure Order Specs meet all submission criteria and compliance requirements and approve or reject as appropriate.
• Embrace and champion new initiatives, systems and product offerings.
• Act as SME for peers as it relates to job and product knowledge and mentor less tenured employees.
• Proactively identify opportunities for process/procedure improvement and recommend solutions.
• Responsible for orders that require an advanced technical knowledge.
• Support multi-location customers with multiple services at each site.
• Serve as primary contact with Project Managers, technical personnel and third party vendors (VAR).
• Responsible for scheduling customer premise technical visits, including wiring and installs. Ability to understand workforce quota for field services and install.
• Responsible for orders from submission through OA, to scheduling and installation.
• Responsible for in-flight changes based on eligibility requirements.
• Responsible for updating customers on construction status when relevant.
• Navigate through multiple systems to build, track and monitor orders.
• Interface with various levels of Sales, Operations, Engineering and other functional groups to ensure orders flow appropriately.
• Determine equipment installation status thru remote ping testing 
  Meet scorecard productivity/quality metrics.
• Regular, consistent and punctual attendance. Must be able to work night, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Requirements:

• At least 1-2 years of relevant work experience in network provisioning

• Background in Telecoms wireline provisioning, off-net or third-party new service, and MACD ordering and delivery milestones.

  • Access Service Request (ASR) form submission.
  • Comcast's customer National Access Portal.

• Knowledge in Broadband technology, its delivery methods, terminologies, and configurations.

• Experience in JIRA ticketing systems.

• Excellent communication skills

• Able to work in a hybrid work setup (3 days onsite and 2 days remote work weekly)

• Amenable to working a night shift work schedule

• Amenable to working in Oritgas Center, Pasig City

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.