Technical Product Development Manager – E-Commerce

About the role

Lead recommendation and personalization features on the e-commerce platform, from planning through implementation. You will work across the full stack in a small team, collaborating closely with Sales and Customer Success teams to translate customer needs into features. The role involves automating upsell and cross-sell processes, building retention capabilities, identifying data gaps, and driving continuous improvement through measurement and analysis.

Key responsibilities

• Lead recommendation and personalization features on the e-commerce platform, from planning through implementation
• Automate upsell and cross-sell, replacing manual work
• Build retention data capture and retention actions into the platform
• Identify gaps in purchase data and CRM (HubSpot) and drive enhancements
• Establish measurement of results and a cycle of continuous improvement
• Work closely with Sales and Customer Success teams to translate customer needs into features
• Continuously analyze LTV and per-customer contribution margin, and lead initiatives toward 4% improvement
• Write analytical SQL queries against production databases to design and measure features
• Build and operate systems made of multiple cooperating services, including web applications, asynchronous batch or queue processing, and external API integrations

About you

• Product development experience in e-commerce, including implementing and operating recommendation, personalization, or targeting
• Experience designing initiatives from data, shipping them as features, and measuring results
• Experience collaborating with other teams such as Sales and Customer Success to turn customer problems into features
• Hands-on experience building and improving a production system
• Strong SQL: able to write analytical queries (multi-table joins, aggregations, window functions) against a production database
• Production experience on AWS (ECS, RDS, Lambda) and with infrastructure as code (AWS CDK; Terraform experience transfers)
• Experience building and operating a system made of multiple cooperating services, including debugging problems that cross service boundaries
• AI-driven development experience: productive from day one in a workflow where most code is written with AI coding tools (Claude Code)