Technical Product Manager

Who you are

• This is a hands-on Product Manager role, requiring someone who can confidently own product discovery, define customer problems, prioritise delivery and drive execution across multiple stakeholders
• Proven experience as a Product Manager delivering digital products within Agile environments
• Strong experience managing complex product backlogs and defining product roadmaps
• Experience working with large volumes of customer and operational data to inform product decisions
• Excellent stakeholder management skills across technical and business functions
• Experience working closely with Engineering, Design and Data teams throughout the product lifecycle
• Strong customer-centric mindset with experience in product discovery and problem definition
• Commercially aware, with the ability to prioritise competing demands and deliver measurable value
• Comfortable working in fast-paced, cross-functional delivery teams
• Strong experience in Debt Management, Collections & Recoveries
• Experience within Energy & Utilities, particularly around customer debt, billing or payment journeys
• Alternatively, experience within Financial Services or FinTech, especially collections, lending, repayments or credit products
• Experience delivering customer-facing digital products that improve financial outcomes or reduce operational debt
• We're particularly interested in Product Managers who have experience working within:
• Energy & Utilities
• Retail Banking
• FinTech
• Consumer Lending
• Credit & Collections
• Financial Services
• The ideal candidate will understand how to build products that improve customer outcomes while balancing commercial objectives, regulatory considerations and operational efficiency
• You care deeply about producing high-quality work that delivers real value
• You’re comfortable navigating ambiguity and solving complex problems collaboratively
• You bring strong expertise in your craft, alongside a willingness to keep learning
• You communicate clearly and build trust quickly with clients and teammates
• You’re pragmatic, adaptable and outcome-focused
• You value low-ego collaboration and enjoy working as part of multidisciplinary teams

What the job involves

• We're looking for two experienced Contract Product Managers to join a major digital transformation programme focused on improving the customer debt journey within the Energy sector
• This is a fully remote contract open to candidates based anywhere in the UK
• The programme has two key objectives:
• Reduce the volume of uncollected debt across the Energy estate
• Help customers avoid falling into debt by delivering better digital products, services and proactive customer interventions
• You'll work across both enhancements to existing digital products and the development of new customer-facing capabilities, partnering closely with engineering, design, data and business stakeholders to deliver measurable customer and commercial outcomes
• Define and deliver product strategy, vision and roadmaps aligned to programme objectives
• Understand customer needs, behaviours and pain points to identify opportunities for product improvement
• Own and prioritise the product backlog, ensuring engineering teams focus on the highest-value initiatives
• Translate business requirements into clear user stories and acceptance criteria
• Work closely with Engineering, Design, Data and Architecture teams to shape practical technical solutions
• Analyse customer, operational and commercial data to make evidence-based product decisions
• Collaborate with stakeholders across Product, Operations, Risk, Compliance and Customer teams
• Lead backlog refinement sessions and participate in Agile ceremonies including sprint planning, reviews and retrospectives
• Measure product performance through KPIs and continuously optimise products based on customer feedback and data insights
• Balance customer value, business priorities and technical constraints to maximise product outcomes