Technical Product Operations Manager

Who We Are At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

Our Global Reach JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.

Learn more about who we are and what we do: https://corporate.jd.com/

What We Offer Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

About The Team You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

JD.com is seeking a Product Operations Manager to define, optimize, and oversee end-to-end logistics and fulfilment processes. In this role, you will own the full lifecycle of logistics and fulfilment processes, ensuring efficient, reliable, and scalable workflows while partnering with engineering and operations teams to deliver innovative solutions that support JD.com’s growing operations worldwide.

Key Responsibilities

• Build strong product, technical, and domain expertise across logistics and fulfillment systems to influence product strategy and roadmap decisions.
• Synthesize customer, merchant, and operational feedback into clear insights and requirements to guide prioritization and planning.
• Define and own product success metrics and quality KPIs, using data, AI, and automation to drive continuous optimization.
• Partner with cross-functional teams to deliver well-defined logistics initiatives end-to-end.
• Own and manage logistics and fulfillment product backlogs, balancing new features, platform improvements, and defect resolution.
• Support feature launches through dogfooding, beta programs, and controlled rollouts, using learnings to inform iteration, scalability, and long-term direction.
• Work onsite in London / Rotterdam / Paris.

Minimum Qualifications

• Bachelor’s degree in Business, Computer Science, Supply Chain Management, Data Science, or a related field.
• 5+ years of experience in product operations, product management, or platform operations within ecommerce or retail environments.
• Proven track record of defining scalable processes, setting success metrics/KPIs, and driving execution of logistics or operational product features.
• Strong analytical and data-driven mindset, with hands-on experience leveraging data, dashboards, and automation tools to track performance and optimize workflows.
• Experience creating operational enablement materials, including user guides, training programs, rollout plans, and process documentation.
• Effective communication skills in English and Mandarin.

Preferred Qualifications

• Proven track record in eCommerce business in Europe.
• Experience working across different regions and diverse cultures is advantageous.
• Effective communication skills in Dutch, German, or French.

JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic. Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer.