Technical Product Support Engineer

Role & responsibilities

For Technical Product Support Engineer Fresher, you can use the following in the Naukri Roles & Responsibilities section:

Roles & Responsibilities

• Provide technical and product support for Microsoft-related products and services.
• Understand and troubleshoot basic computer, Windows, software, hardware, and connectivity issues.
• Handle customer/user queries and provide appropriate technical solutions.
• Perform basic network troubleshooting, including Wi-Fi and internet connectivity issues.
• Identify, analyze, and resolve basic technical problems within defined support procedures.
• Escalate complex or unresolved issues to the appropriate technical team.
• Provide clear and professional communication to customers/users.
• Maintain accurate records of customer issues, troubleshooting steps, and resolutions.
• Follow standard support processes, SLAs, and quality guidelines.
• Work closely with internal teams to ensure timely resolution of technical issues.
• Continuously learn and develop knowledge of Microsoft products, technical support processes, and troubleshooting techniques.
• Complete the required 1–2 months of training in Mysuru and work from Hyderabad after successful completion of training.