Technical Program Director

Who you are

• Communication: You need to be confident in calling out approaches that aren't best for the client and always striving for simplicity. You need to be able to communicate the context behind decisions relating to the platform & client priorities. You must be able to build strong relationships and credibility amongst senior stakeholders, balancing the needs of the client with Kraken’s business needs and platform potential and constraints
• Program management: Confident in managing a long term, fast paced program. Can be both high level and dive into detail when required. Ability to directly manage a team and manage processes that can drive the right outcomes for clients
• Strong technical aptitude: We are looking for a logical thinker who has strong problem solving skills within an agile working framework. Must quickly be able to grasp the technical capabilities and constraints of the Kraken platform. Is an advocate for the continuous deployment approach we take at Kraken and champions building tech iteratively
• Business acumen: Able to understand business goals of both client and Kraken, putting all technology decisions into context to ensure measurable success can be achieved and celebrated
• Technical mindset, experience in engineering-led industries
• Sector-relevant experience in managing complex technology implementation or migration programs
• Proven experience in software adaptation, deployment and integration
• Exceptional interpersonal skills
• We're looking for prior experience working on CIS implementations within the utilities industry (telco, water, energy etc)
• This role will require hybrid 3 days a week in our NYC office (Tribeca), with frequent client travel across North America (every 3-4 weeks)
• Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements
• Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for!

What the job involves

• We have been licensing Kraken since 2021, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like
• This role will lead the technical orchestration of a major client program, partnering with an international energy retailer in their operational transformation. You will oversee the migration’s technical pillar and manager the ongoing technical relationship, supporting the client’s adoption of our Kraken platform as part of their broader business transformation
• We work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to get to the nitty gritty of a problem. You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing senior stakeholders through a journey of change
• You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client
• We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you
• Building trusted relationships with client executives and technology stakeholders, including partnering with our product and engineering teams to align on priorities. Serving as the escalation point for client concerns and ensuring both technical challenges and product requirements are effectively managed
• Defining success criteria and governance for delivering the technical pillar of the program
• Owning the Kraken platform localisation plan to meet client expectations while matching Kraken roadmap
• Summarising and articulating client needs, considerations, timelines, etc internally as structured input for the successful and timely execution of any required technology platform localisation and development
• Directing internal Kraken software developers contributing to the client program, as well as potential external Partners, on tech platform deliverables to ensure an overall successful and timely technology migration
• Supporting the client meets their business needs via the delivery of tech
• Understanding the Kraken infrastructure, aligning client direction with the overall goal for the Kraken platform & business
• Setting up training programs to upskill the technical arm of the client
• Being an advocate for the Kraken way of delivering tech and supporting the client in shifting their mindset around tech delivery

Benefits

• Equity option scheme: Everyone who works at Kraken owns a part of the business with shares in the Octopus Energy Group. So as the company grows we all benefit
• Pension scheme: We'll pay 5%. You decide on your contribution starting from 3%
• Holidays: We don't count your holiday days. We trust everyone to work hard and take as much time off as they need
• Flexible working: We're happy for you to work in a way that's best for you. Need to pick the kids up from school or work from home? That's not a problem. It's important to us that everyone has a positive work-life balance
• Free breakfast: Our offices are always stocked with fresh fruit, breakfast, snacks, great coffee and soft drinks.

Weekly on a Friday we all get together (including virtually) for company updates and drinks

• For parents: We can arrange access to tax free childcare, as well as maternity and paternity pay
• Free eye tests: We offer eye test vouchers for all colleagues who use Visual Display Units (VDU). Long spells of VDU work can be visually demanding so we want to make sure you're OK
• Car salary sacrifice: Save money on leasing an electric vehicle through our workplace salary sacrifice scheme
• Cycle to work scheme: Spread the cost of buying a bike, including accessories and safety equipment, up to a value of £2.5K. And save money on the repayments through the cycle to work scheme
• Get the right tech: Have a certain tech requirement? We’ll do our best to sort it for you
• Money coach: Get support with financial planning through our partnership with Octopus Money Coach
• Yoga + Headspace: Twice a week we have 45 Minute live yoga class open to all Kraken staff.

Need some calm in your life? We have Headspace licences available

• Team events and activities: Participate in team events and cohesion activities to build stronger connections
• Health Insurance: We’ll provide comprehensive coverage with Alan and access to Alan Mind.
• Transportation: If you cycle to the office we’ll support you by up to €600/year, if you use public transport we'll reimburse 75% of your Navigo pass. If you use both, we'll support you by up to €900/year
• Green energy discount: Enjoy a 32% discount on green energy compared to the regulated tariff
• Year-end gift voucher: Receive a €100 gift voucher at the end of each year
• Gymlib subscription: Get a subscription to Gymlib for access to a wide variety of fitness options
• Meal vouchers: Enjoy €10 Ticket Restaurant cards for meal expenses
• NGO support days: Benefit from three additional RTT days (Reduction of Working Time) to support NGO work, every year