Technical Program Manager - API Support (EMEA Shift)

ABOUT TRACXN

Tracxn is a leading global market-intelligence platform covering millions of private companies. We power decision-making for Venture Capital firms, Private Equity, Investment Banks, and Corporates with deep data and insights.

ABOUT THE ROLE

As a Technical Program Manager, you will be responsible for successfully onboarding new clients for API integrations.

You will be responsible for bridging the gap between technical and non-technical stakeholders, providing expertise in API integrations, and guiding clients through the setup of trials using our sandbox environment.

KEY RESPONSIBILITIES

API Proficiency

• Demonstrate a deep understanding of existing APIs and their functionality, enabling proactive problem-solving and optimization
• Work with the product team to see if the client requirements can be solved

Technical Sales Support

• Own the sales pipeline of clients interested in the API offering
• Work closely with the prospects to understand their needs and integration requirements
• Assist in crafting technical aspects of sales proposals and presentations

Client Onboarding

• Assist clients in testing API integrations in a sandbox environment
• Facilitate the onboarding process, ensuring clients have access to necessary resources and documentation
• If needed, coordinate with the engineering team to deliver production ready code/ API calls to the client

Post-Integration Assistance

• Provide ongoing technical support to clients, ensuring smooth operation and troubleshooting any technical issues that arise
• Offer guidance on optimizing API usage and integrating new features or updates
• Identify opportunities to upsell additional services or features to existing clients based on their usage patterns and needs

WHAT WERE LOOKING FOR

• Bachelor's degree in Engineering with 4–8 years of relevant experience.
• Good understanding of APIs, including integrations and troubleshooting.
• Experience with data transformation and data mapping.
• Prior experience in customer-facing or customer support roles is preferred.

WHAT YOU CAN EXPECT AT TRACXN

• Fixed work timings — 9 hrs 5 days. Respect for personal time; no taking work home.
• A transparent, meritocratic culture where everyone explains the “why” behind their decisions.
• A candid and collaborative environment that values learning, curiosity, and open discussions.
• Managers and mentors who invest in your growth with timely, actionable feedback.
• Continuous learning through real-time projects and cross-functional exposure.